University of Rochester Administrator I - 212890 in Rochester, New York
Strong Memorial Hospital
Full Time 40 hours Grade 052 Program Mgmt Orthopaedics
The Regional Practice Manager has the responsibility for leading/managing the Front Office, Physician Support Specialist, Call Center work groups in a regional practice. The Regional Practice Manager will also provide onsite supervision of the Nursing staff and coordinate with the Orthopaedics Nursing Leadership group. The primary goals of this position are to ensure, through oversight of these workgroups, that patients receive the highest level of service, that care providers function in a highly efficient environment, and that staff work in a rewarding and respectful environment. Responsibilities also include the development and implementation of policies to support patient and employee satisfaction, workflow optimization, program development, and the monitoring of budgetary goals.
Develop policies, procedures, and auditing mechanisms for standardized workflows with communication to appropriate stakeholders that are in sync with the Orthopaedics Leadership group. Implement and continuously develop "best practice standards."
Establish productivity and customer services goals for the support staff that are consistent with the "Medicine of the Highest Order" expectations, highly efficient, and cost effective.
Conduct assessments to maximize operating efficiency and effectiveness. Continually review administrative functions for opportunities for process improvement and implement appropriate changes.
Maintain and monitor statistics related to work volume, productivity, and other relevant factors and initiate operational adjustments as required.
Schedule and attend regular office meetings with providers and office staff.
Prepare weekly schedule for staff ensuring proper staffing to support daily office operations.
In collaboration with providers, directly monitor the work of staff to ensure accuracy, maximize efficiency, address concerns through additional training, and utilize corrective actions as needed.
Train and maintain office specific emergency plan.
Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.
Oversee maintenance of patient records, to include storage and transfer of appropriate information from Medent to eRecord during the integration of the COA practice to UR Medicine.
Ensure compliance with SMH and URMFG policies and NYSDOH, Joint Commission, HIPAA and other regulatory requirements.
Accountable for all staff in direct and indirect service functions via the organizational structure. Provide onsite staffing oversight of the Nursing and Radiation Tech workgroups with coordination with Orthopaedic Nurse Leadership through a matrixed reporting structure.
Articulate the Department's expectation for the delivery of patient care services, set relevant goals, and hold all staff accountable for service excellence.
Ensure that staff are provided job training and professional development, performance evaluations, counseling and action on matters of discipline, and all other human resource issues including hiring and terminations.
Ensure competency of staff through observation and evaluation to maintain best practices and quality outcomes. Define onboarding process for new staff and ensure all staff receive consistent training.
Monitor staff satisfaction and initiate actions as required to ensure high levels of engagement. Effectively communicate with staff on all relevant topics to reach service excellence goals.
Perform weekly input and review of payroll in electronic payroll systems. Manages and approves staff requests for time off and overtime based on operational needs and adjusts as needed.
Promptly and accurately complete required documentation related to hires, terminations, and other status changes.
Develop and implement strategies to improve staff retention and minimize the time required to fill open positions.
Monitor patient satisfaction and initiate action as required.
Develop and maintain performance indicators, including surveys and statistics, and initiate operational changes as warranted.
Respond to concerns raised by patients, providers, and others. Investigate and address quality of service problems.
Work with Orthopaedic leadership to develop and monitor mission and strategy for providing optimal care to the community.
Attend meetings as per directed by the Director of Clinical Operations.
Attend in-service and other mandatory training sessions.
Act as liaison with property managers and Department of Orthopaedics to manage and address issues with property/facility.
Authorize and coordinate with the Inventory and Supply Cycle Manager for ordering/tracking of office, medical, and pharmaceutical supplies.
Work with vendors, as needed, to coordinate repair/maintenance of existing equipment, installation of new equipment, and obtaining quotes.
Ensure the upkeep of facilities for the patient and employee safety as well as the attractiveness of the environment. Manage furniture and equipment needs and coordinate with Orthopaedic Leadership for capital budget and expense approval.
Define facility changes that will optimize patient flow and supports delivery of high-quality care.
Develop and monitor URMFG and SMH operating budgets for assigned work groups.
Work with Department Leadership to achieve a balanced budget, and improve profit and loss position.
- Serve on Medical Center committees to represent the Department on programmatic development/issues.
Bachelor's degree and 5 years relevant experience including at least 2 years at a managerial level; or equivalent combination of education and experience. Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is desirable.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled