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University of Rochester Administrator II - 216681 in Rochester, New York

Administrator II

Job ID



Medical Faculty Group

Full/Part Time


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Full Time 40 hours Grade 055 Medicine - Cardiology Div


8 AM-4:30 PM


Position Summary:

Under the general direction of the Cardiology Director of Outpatient Services and the Senior Cardiology Administrator, and in consultation with the Cardiology Ambulatory Nurse Managers, is responsible for the overall administrative management of the Cardiology Division SMH-based outpatient clinical services at the Paul Yu Heart Center (AC Ground) and Clinton Crossings, Building G. Works in collaboration with Cardiology Division and Department of Medicine Leadership to achieve consistency in operational processes. This includes clinical cardiology practices of 60+ providers, Cardiology Fellows’ Clinic, and specialized services in electrophysiology, heart failure/transplant, clinical management of hypertension and hyperlipidemia, anticoagulation management, and the Strong Women’s Heart Program. This also includes noninvasive echocardiography, Holter monitoring, and nuclear cardiology testing conducted at both locations. Responsibilities include oversight of Clinton Crossings Administrator I, clerical support staff, practice operations, facility management, space and capital equipment planning, financial management, marketing initiatives, and provision of administrative leadership for both service locations.


Administrator – URMC Cardiology Outpatient Operations

Maintains effective communication with the Outpatient Services Director, medical staff, nursing, administration and support staff to ensure effectiveness and efficiency of patient care services at ACG and Cardiology at Clinton Crossings. This encompasses annual volumes of over 29,000 outpatient visits, over 18,000 echocardiography studies, 2,100 Holter monitoring studies, and 1,500 nuclear cardiology studies conducted at both sites. Monitors protocol compliance and productivity; investigates and seeks resolution of all patient-related and operational issues, ensuring optimal service recovery. Seeks continual improvement in daily operations, advocates and monitors customer satisfaction for all users of the facilities. Recommends changes to the Medical Director and Senior Cardiology Administrator to improve workflow and service delivery. Oversees and coordinates physician, Advanced Practice Provider (APP), and testing schedules in EPIC Cadence. Assesses productivity and implements changes to improve access and efficiency, including the daily Urgent Same Day physician schedule. Serves as on-site consultant regarding the Cadence system, overseeing master schedules for all providers including off-site satellite Electrophysiology clinics in Hornell and Wellsville.

Supervision & Human Resource/Personnel Management

Directly supervises Clinton Crossings Building G Administrator I; provides oversight and direction to ensure efficient and effective utilization of clerical staff at Clinton Crossings Building G. Directly supervises clerical support at SMH AC Ground site including reception, registration, visit and noninvasive test scheduling, clinical and administrative support, and health information functions, a total of over twenty-six (26.4 FTE) staff. Responsible for interviewing, hiring, training, performance evaluation and improvement, and oversight and approval of daily work schedules and employee time management to achieve consistency across sites. Develops systems to monitor and ensure staff competency and proficiency in performance of job duties according to established standards. Identifies and coordinates opportunities for cross-training, skill and job enhancement, and continuing education. Ensures compliance with all UR Human Resource, FLSA, PFL, Division and Medical Center policies and procedures, promoting quality performance, customer service, and positive team morale.

Practice Development

Participates actively in strategic initiative planning with Director of Cardiology Outpatient Services, Ambulatory Nursing, Cardiology Division administration, and the Cardiovascular Service Line leadership. Serves as primary contact person to ensure communication of changes in operations, implementation and maintenance of effective infrastructure and support systems, and smooth workflow for Cardiology outpatient clinical services. Interfaces with internal and external departments and personnel to coordinate and ensure availability of resources for effective clinical operations. Participate actively with URMC Ambulatory Leadership in developing and implementing initiatives on an enterprise-wide level.

General Management/Facility & Planning

Responsible for overseeing the environmental maintenance of the Cardiology practice facilities at ACG and Clinton Crossings, ensuring that the physical environments are safe, clean, and receptive to patients, families, and visitors. Monitors facilities on a continuous basis to ensure compliance with all URMC, SMH, and TJC regulations and requirements. Assists in planning facility repairs and renovations, coordinating services with internal and external departments as needed. In conjunction with the Nurse Managers, serves as resource and expert in planning practice expansions, relocations, and renovation initiatives.

Practice & Financial Management

Assists the Director of Cardiology Outpatient Services and Cardiology Division Senior Administrator in administering and monitoring the annual operating and capital budgets and approval of outpatient practice expenditures. Evaluates opportunities for improvements in customer service and cost effective service delivery. Identifies and implements opportunities for revenue growth and efficient use of Divisional resources including funding, physician allocation, support staff, space and equipment utilization, and supplies.

Provider Relations

Interfaces routinely with over 60 providers (25 physicians, 18 fellows, 17 Advanced Practice Providers) practicing at URMC Cardiology at ACG and Clinton Crossings to obtain feedback on office procedures, scheduling, personnel, space utilization, and customer satisfaction issues. Monitors and evaluates needs of providers to ensure success of practices; develops benchmarks and tracking reports to monitor progress.

Revenue Cycle Management

Works in collaboration with Cardiology administration to oversee and monitor billing/collection processes pertaining to the outpatient operations at ACG and Clinton Crossings. Work with Cardiology Division Revenue Cycle Advisor as needed to maintain systems and procedures for accurate and complete collection of data for faculty practice and hospital-based fee billing. Oversee and ensure accurate, complete, and secure co-pay collections.

Health Information Management

Oversees the release of health information to internal and external entities in response to requests, maintaining compliance with all regulatory, URMC, and HIPAA requirements. Oversees and monitors the ongoing maintenance and long-term archiving of health information records in accordance with standards and legal requirements. Serve as area expert and resource for eRecord and the Cardiology PRONTO/Cupid database.

Special Projects/Other

Participate in and contribute to various special projects as assigned by the Supervising Cardiologist or Cardiology Senior Administrator. Assist in the development of business plans for expansions of clinical services and practice acquisitions. Maintains working knowledge of clinical research activities occurring at both practice locations, including regulatory and compliance requirements relating to outpatient services.


Bachelor’s degree in health or business with graduate work in human resource and fiscal management, and three to five years’ relevant experience in health care administration or management in a cardiology-related clinical setting; or equivalent combination of education and experience including direct supervision of support staff.

Preferred Qualifications

Master’s Degree preferred. Requires excellent communication skills and ability to interact with physicians, Advanced Practice Providers, staff, URMFG, and hospital management and personnel. Knowledge and experience with cardiology practices, EPIC eRecord, Cupid, and Cadence systems required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled