Ambulatory OAS Administrator

Rochester, NY


General Purpose:

Serves as an operations administrator for Practice Operations of SMH and the University of Rochester Medical Faculty Group, directly reporting to the Sr. Directory of Ambulatory Care.

Specific Responsibilities:

Leadership and Communication:

  • Plans, organizes and directs the daily administrative tasks associated with the centralization of OAS across all ambulatory sites. Communicates in interpretation of policy and regulation to ambulatory areas, staff and providers, Recommends system changes to URMC leadership. Will establish work processes that provide excellent service for our physicians and patients through collaboration with departments and training programs. Demonstrates ICARE values in each of these major responsibilities

Program Management:

  • Collobarates with clinic managers and administrators, provides for their training and development and evaluates their performance. Approves other personnel actions. Continously evaluates the administrative needs for the department and submits recommendations to Sr. Director. Develops policies, procedures and metrics to establish aministrative and clinical expectations. Establishes goals to ensure a first-class service culture and a highly efficient and first rate experience for patients. Oversee the development and implementation of performance improvement outcomes including AGMA benchmarking and support of the digital front door initiative. Demonstrates effective problem solving and critical thinking skills. Holds departments accountable to achieve metrics established for access policies and centralized functions.

OAS Pool Program:

  • Manages the Over Hire Pool, working the central recruiting on behalf of all ambulatory clinics to maximize an expeditious recruiting, hiring and training process. Continous monitoring of the program to imporva OAS retention, minimize turnover and provide robust training for staff. Makes recommendations on staffing models and requisitions additional staff as necessary. Supports Practice Managers through collaboration with HR and other administrative services to fill temporary and/or permanent vacancies as requested by departments. Will have primary responsibility to manage the success of these individuals placed in these roles.

Human Resources :

  • Leads the recruiting and retention strategy. Acts as a consultant between the multispeciality administrator and the divisions to assure compliance in UR workflows, policies and procedures. Will be responsible for working with HRBP leadership team to create an efficient hiring process that allows for the fulfillment of all ambulatory OAS needs in a timely efficient manner. Will create ladders and opportunities while supporting front end for future growth. Identifies PI initiatives and holds PM accountable to set KPI’s and metrics.


  • Will support Practice Managers to assure regulatory and set protocols are adhered too through mandatory centralized trainings. Support and assists the facilitation in creating standardized training program that meets the needs for all ambulatory clinic sites. Require all departments to participate and adhere to approved front end training programs that support the both the needs of the patient while meeting all regulatory and compliance

Reporitng and Finance:

  • Prepares correspondence, operating reports, financial and administrative reports, payroll and other related personell recoredes and inventories. Will develop an annual budget for operationalizing and maintaining an OAS pool along with oversight of one expense account for the OAS staff. Uses HR vacancy reports and data to prioritize and place floats and over hires with the most need, understanding current clinic staffing structure and workflows for optimal allocation across ambulatory.


  • Bachelor Degree required

  • 5-year related work experience including substancial work at a managerial level or equivalent combination education and experience required.

  • Revenue cycle management experience preferred

  • Demonstrated ability to word process documents and enter data into a database preferred.

  • Demonstrated skills related to achievement of customer satisfaction preferred.

  • Demonstrates the ICARE values to patient, families and staff. Excellent communication skills preferred.

  • Ability to act as a resource to less experienced staff preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 055