Ambulatory Tech Lead

Rochester, NY


Assists with supervision of a clinic, unit or section of Ambulatory Technologists involving patient care functions affecting the comfort, care and safety of patients in an out-patient care setting. Performs all duties of an Ambulatory Technologist.


Provides direct oversight of Ambulatory Technologists and is accountable for the professional conduct and technical performance of assigned personnel.


Standard office equipment including computer, calculator, telephone, facsimile. Will use software for electronic medical record system. May set up, operate and make adjustments to various medical machines and equipment, such as but not limited to: autoclave cleaning equipment, accu-easy, telemetry, dynamapp, pulse oximeter, blood other specimen collection materials, electrocardiograph equipment and a variety of surgical/specialty instrumentation.


  1. Implements and enforces clinic policies in relation to: consistent adherence to standardized methods, corrective performance management, work schedules, work assignments and work safety standards; professional conduct, evaluation and reporting of medical tests, information and results; preventive maintenance equipment procedures and documentation. Identifies, implements and monitors operational changes for improvement to patient flow, room utilization and overall clinic functions. Monitors policies and operating processes.

  2. Plans daily schedule and approves staff requests for time off. May enter, edit, verify and approve time records for each employee and ensures complete, accurate, timely information in the payroll software system. Resolves outstanding payroll errors in a timely manner. Ensure appropriate staffing levels during sick calls and vacations. Determines provider support needs and makes work assignments accordingly. Manages and monitors meal and rest breaks in accordance with federal and state regulations and to University policies.

  3. Responsible for providing proper instruction and training to staff members in technical procedures and protocol. With RN oversight, precepts Ambulatory Technologists as needed. Provides additional instruction and training as required by changes in regulations, policies or protocols.

  4. Provides input to personnel performance reviews. Provides written feedback on staff performance and communicates with staff about their performance. Makes recommendations to manager regarding disciplinary issues and hiring new employees.

  5. Maintains strict Quality Control over assignment ensuring the highest quality of work performance and optimal clinic functioning.

  6. Keeps abreast of new developments in respective field of clinical expertise.

  7. Coordinates and consults when appropriate with other supervisory technicians and management to ensure adequate integration and/or synchronization of clinic operations.

  8. Receives, investigates and resolves patient complaints. Creates and maintains appropriate documentation regarding complaints and resolutions.

  9. Assigns or delegates tasks as needed.

  10. Performs duties of Ambulatory Technologists as needed. Performs administrative duties as assigned.


Associates Degree or equivalent plus four years of experience in patient care setting or equivalent combination of education and experience is required. Bachelor's degree preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.71 - $26.61 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time