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University of Rochester Ambulatory Technologist - 211088 in Rochester, New York

Ambulatory Technologist Job ID 211088

Location

Health Sciences

Full/Part Time TAR

Favorite Job

Regular/Temporary Regular

Opening

Time as Reported Grade 009 Regional Admin - South

Responsibilities

Position Summary:

In addition to Outpatient Access Associate (OAA) duties, coordinates functions associated with patient information processing for ambulatory care visits and acts as a resource to staff performing those functions. Monitors and assures that all functions are completed in an accurate, efficient, and customer friendly manner. Is proficient at use of Flowcast and eRecord systems and is a resource to new staff. Under general direction from Nurse Leader, Nurse Manager or designee assists providers during exams. Performs a variety of clinical tasks in support of patient care in out-patient clinics including a variety of technical, procedural and information systems tasks involving patient care functions affecting the comfort, care and safety of patients.

Responsibilities:

As Outpatient Access Specialist:

  • Performs duties of Outpatient Access Associate as required by departmental needs. Achieves and maintains proficiency in provision of excellent customer service, accuracy of data, and efficiency of work.

  • Performance analysis: Coordinates daily efforts to edit and correct registration and billing errors, monitors charge entry and reconciliation of area charges, ensures accuracy of patient schedules, and identifies ways to reduce follow-up, repetitive or corrective work.

  • Training: Provides training to other clerical staff on all aspects of department-specific work, including orientation to registration, charge entry, and customer service. Acts as information resource for all Departmental staff in regards to registration and billing activities. Attends educational programs for department at direction of supervisor and teaches other staff.

  • Appointment scheduling: Maintains and updates appointment scheduling resources, reports to Supervisor suggestions for increasing efficiency, allocates rooms to providers as available, coordinates multiple schedules and monitors for changes in availability and overbooking, and coordinates and schedules procedures and tests.

  • Financial account management: Establishes financial arrangements, on a daily basis reviews management reports on visit and charge data, reconciling these reports with services provided. Where appropriate, follows-up with providers to reconcile discrepancies, and provides recommendations to Supervisor for updates to charges.

  • Customer interaction: Opens a telephone encounter in eRecord when patients have clinical questions, assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.

  • Other duties: Provides support for Departmental activities including monitoring inventory of supplies, supply ordering and maintenance clinic services (escorting patients, witnessing consent signatures, etc.). May assist with clinical tasks related to escorting patients to rooms and opening the encounter in eRecord.

As Ambulatory Tech:

  • Applies clinical knowledge while assisting the provider during exam. This requires anticipating provider needs and adapting to the complexity of the patient.

  • Attaches patient to diagnostic and medical equipment such as but not limited to dynamap, pulse oximeter, EKG, cardiac monitor and pneumatic tourniquet.

  • During exam provides information, comfort and care to the patient by explaining next steps, systems and their status. Assures that supplies and equipment are readily available to ensure smooth operations and patient safety. Gives patient provider’s pre-printed instructions for discharge.

  • Anticipates and ensures the correct number and type of supplies are available in each exam room at all times. Assures equipment/supplies are available for provider based on individual provider preference.

  • Responsible for efficient room utilization and ensures patient wait time is minimized.

  • Escorts patients from the waiting area to exam areas. Obtains vital signs. Performs diagnostic testing and specimen collection per provider order. Accurately labels, logs and processes specimens according to protocol and follows all Laboratory policies at all times.

  • Enters patient data, patient condition and patient care given into electronic medical record system.

  • Maintains adequacy of clinical equipment and medical supply levels needed for patient care and related to patient safety which may require reordering, stocking, and cleaning. Conducts inventory of supplies, rotates inventory, monitors expiration dates, requisitions needed supplies from internal and external vendors, reconciles orders with delivery, tracks utilization for cost trending purposes. Makes recommendations regarding opportunities to decrease cost in use of equipment and supplies. Interacts and problem solves with purchasing department when products are on back order.

  • Implements standard infection prevention measures such as proper hand hygiene and contact/isolation precautions according to established protocols. Monitors infection prevention practices for breaches and suggests/initiates corrections.

  • With LPN oversight, precepts new Ambulatory Technologist to the area providing detailed overview of requirements and assuring competence in all area of practices.

  • Performs administrative duties as assigned and may include scheduling and registration.

Qualifications:

High School diploma and 2.5 years related work experience; or an equivalent combination of education and experience. Associated degree preferred. Medical terminology experience and experience with medical procedures, preferred. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

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