University of Rochester Ambulatory Technologist - 216684 in Rochester, New York
Strong Memorial Hospital
Full Time 40 hours Grade 090 Peds Gastro/Hepatology/Nutrit
7:45AM - 4:15PM; 8:00AM - 4:30PM (rotate shifts with coworker, must be available for both)
Maintain maximum efficiency of patient flow and provider support for outpatient appointments and minor procedures performed Pediatric Gastroenterology & Nutrition. The Ambulatory Technologist will be expected to provide care delivery, clinical preparation, and coordination in day to day operations of a complex, fast-paced clinical practice. Routine hours of operation are Monday – Friday, 8:00 am – 4:30 pm. Schedule may vary based on operational needs. May provide back up support to cover staff shortages in other ambulatory clinics, must have reliable transportation.
Retrieves patients from waiting/registration area, monitors waiting room to ensure all patients are seen in a timely fashion.
Maximizes room utilization (exam and procedure rooms) through establishing efficient communication systems with others members of the team and through assuring that needed supplies are available.
Obtains and records vital signs per unit policy/standards of care and place patients in exam rooms.
Explain “MyChart” proxy process and help facilitate the sign up process to patients and families who wish to participate.
Operates unit-based equipment - Attaches patient to equipment which measures different parameters of patient status, e.g., dynemap bp, pulse oximeter, stadiometer.
Assist with preparation of patients for wireless capsule endoscopy, hydrogen breath tests and other procedures.
Provides basic instruction to the patient regarding the procedure. Anticipates provider needs during procedures, assesses additional instrumentation.
Assists providers during exams, anticipating individual provider needs and complexity of the patient. Assures equipment/supplies are available for provider, based on individual provider preferences.
Explains procedures and systems in the process of care to the patient. Provides standard discharge instructions as appropriate.
Observes patients and reports any changes in patient condition to appropriate provider during exam or procedure.
Recognizes emergency situations and initiates appropriate response. Follows direction of nurses, physicians and other authorized personnel during emergencies.
Other duties as assigned (i.e., perform phlebotomy services).
Utilizes daily schedules in identifying tasks/flow to be carried out with assigned patients/groups.
Maintains a clean work environment - Cleaning, stocking and preparing exam rooms for patients.
Maintain patient database
Responsible for ensuring all supplies, forms and education materials are stocked in conference and exam rooms for each session. Establishes and maintains appropriate par levels of disposable supplies, initiates reorders.
Maintain formula cabinet with appropriate par counts and removing expired product.
Assists in orientation and training as designated by the Nurse Manager or designee
Takes initial steps to solve identified problems, seeks guidance in problem solving from appropriate resources as needed
Applies cost-effective measures to care delivery and unit operations
Assists with maintenance and inventory of sterile and non-sterile supplies and specialty equipment. Maintains equipment; including cleaning and inspections. Prepares instruments for decontamination and sterilization
Organizes time to support unit activity
Coordinate team flow with the resources available. Coordinate patients seeing multiple providers or services at one time.
Provides back up Ambulatory Technologist support to cover staffing shortages in other Ambulatory Clinics.
Responsible for courteous and efficient telephone communications. Manages incoming calls, triages calls to medical staff following the division guidelines. Verify patients name, date of birth, address, phone number and pharmacy.
Coordinates outgoing calls to patients, other departments, insurance companies for patient care and/or scheduling.
Takes clear and concise telephone messages; appropriately routing them to nurses, nurse practitioners, fellows and MDs.
4 year college education which included laboratory sciences and technical training closely related to this position; or an equivalent combination of education and experience is required; or a 2 year collection education leading to an Associate degree in Laboratory Sciences and/or related technical subjects and 2 years of directly related experience.