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University of Rochester Ambulatory Technologist - 216684 in Rochester, New York

Ambulatory Technologist

Job ID



Strong Memorial Hospital

Full/Part Time


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Full Time 40 hours Grade 090 Peds Gastro/Hepatology/Nutrit


7:45AM - 4:15PM; 8:00AM - 4:30PM (rotate shifts with coworker, must be available for both)


Position Summary:

Maintain maximum efficiency of patient flow and provider support for outpatient appointments and minor procedures performed Pediatric Gastroenterology & Nutrition. The Ambulatory Technologist will be expected to provide care delivery, clinical preparation, and coordination in day to day operations of a complex, fast-paced clinical practice. Routine hours of operation are Monday – Friday, 8:00 am – 4:30 pm. Schedule may vary based on operational needs. May provide back up support to cover staff shortages in other ambulatory clinics, must have reliable transportation.


Care Delivery

  • Retrieves patients from waiting/registration area, monitors waiting room to ensure all patients are seen in a timely fashion.

  • Maximizes room utilization (exam and procedure rooms) through establishing efficient communication systems with others members of the team and through assuring that needed supplies are available.

  • Obtains and records vital signs per unit policy/standards of care and place patients in exam rooms.

  • Explain “MyChart” proxy process and help facilitate the sign up process to patients and families who wish to participate.

  • Operates unit-based equipment - Attaches patient to equipment which measures different parameters of patient status, e.g., dynemap bp, pulse oximeter, stadiometer.

  • Assist with preparation of patients for wireless capsule endoscopy, hydrogen breath tests and other procedures.

  • Provides basic instruction to the patient regarding the procedure. Anticipates provider needs during procedures, assesses additional instrumentation.

  • Assists providers during exams, anticipating individual provider needs and complexity of the patient. Assures equipment/supplies are available for provider, based on individual provider preferences.

  • Explains procedures and systems in the process of care to the patient. Provides standard discharge instructions as appropriate.

  • Observes patients and reports any changes in patient condition to appropriate provider during exam or procedure.

  • Recognizes emergency situations and initiates appropriate response. Follows direction of nurses, physicians and other authorized personnel during emergencies.

  • Other duties as assigned (i.e., perform phlebotomy services).

Clinical Prep

  • Utilizes daily schedules in identifying tasks/flow to be carried out with assigned patients/groups.

  • Maintains a clean work environment - Cleaning, stocking and preparing exam rooms for patients.

  • Maintain patient database

  • Responsible for ensuring all supplies, forms and education materials are stocked in conference and exam rooms for each session. Establishes and maintains appropriate par levels of disposable supplies, initiates reorders.

  • Maintain formula cabinet with appropriate par counts and removing expired product.

Clinical Coordination

  • Assists in orientation and training as designated by the Nurse Manager or designee

  • Takes initial steps to solve identified problems, seeks guidance in problem solving from appropriate resources as needed

  • Applies cost-effective measures to care delivery and unit operations

  • Assists with maintenance and inventory of sterile and non-sterile supplies and specialty equipment. Maintains equipment; including cleaning and inspections. Prepares instruments for decontamination and sterilization

  • Organizes time to support unit activity

  • Coordinate team flow with the resources available. Coordinate patients seeing multiple providers or services at one time.

  • Provides back up Ambulatory Technologist support to cover staffing shortages in other Ambulatory Clinics.

Telephone Management

  • Responsible for courteous and efficient telephone communications. Manages incoming calls, triages calls to medical staff following the division guidelines. Verify patients name, date of birth, address, phone number and pharmacy.

  • Coordinates outgoing calls to patients, other departments, insurance companies for patient care and/or scheduling.

  • Takes clear and concise telephone messages; appropriately routing them to nurses, nurse practitioners, fellows and MDs.


4 year college education which included laboratory sciences and technical training closely related to this position; or an equivalent combination of education and experience is required; or a 2 year collection education leading to an Associate degree in Laboratory Sciences and/or related technical subjects and 2 years of directly related experience.