Application Administrator I

Rochester, NY

GENERAL PURPOSE:

The Application Administrator I builds, maintains, monitors, and audits on-premise, cloud, and hybrid application installations. This may include but is not limited to, ensuring security standards are applied, troubleshooting, developing new solutions, and participating in projects to upgrade and/or install applications or whole systems. Works closely with internal and external partners on supported applications. This will include internal teams, clinical teams, clinical support teams, and vendors. Effectively communicates and documents the request to ensure all parties are aware and know what is needed. This position requires some on-site work to be performed from the ISD office and/or the clinical location (hospital or off-site ambulatory clinic).

The Application Administrator I shares on-call rotations, as needed and scheduled. This position takes direction from more senior members of the team during daily development efforts, system maintenance, and instances of system failures. Serves on project teams that support the planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on time and with quality.

The Application Administrator I is responsible for contributions to the knowledge base for all applications supported by the team. Documents and maintains customer training materials to ensure the applications/products are working as expected and intended by the clinical customers. Other duties as determined.

A non-exhaustive list of applications this position has responsibilities for:

  • MobileView

  • Vocera Edge

  • Midmark

  • Capsule

  • Connexall

  • Rhapsody

  • Device Integration

RESPONSIBILITIES:

  • Provides technical support for non-production and production environments, including trouble shooting and remediation of technical issues. May include working with third party vendors and software companies. Researches and answers technical application, database, server and security configuration questions and provides on-call support after hours as defined by the application support requirements. Works with various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations and security administration. Monitors non-production and production environments and works in conjunction with database administrators, security and systems administrators to provide performance tuning on application, database, server and security settings and features. Appropriately use tools to efficiently manage code migrations, environment builds, testing and implementation. Applies patches and delivers minor and major application upgrades.

  • Participates in regular team retrospective events with a continuous improvement mindset. Identifies and recommends improvement opportunities, logs application administration requests and delivers upon application administration assignments that improve the system solution. Shares application administration knowledge and provides cross-training and peer support. Participates in estimation and planning of future application administration work plans. Updates application administration documentation and procedures used to maintain applications, databases, servers, and security.

  • Works with technical resources and in some cases functional / business analysts to understand application, database, server or security requirements and translate into technical or systems specifications for implementation. Configures application, database, server or security settings and features as required for project or enhancement activities and provides implementation and ongoing support. Participates in application administration maintenance or implementation planning. Updates technical documentation to be used by application administration or support teams, with direction from senior or lead application administrator(s). Participates in testing newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools. Follows best practice application administration and change management procedures. Patriciates in systems projects or enhancements, delivering upon assigned application administration tasks in alignment with project plans and estimates.

  • Develops a broad knowledge of technology, equipment, and or systems in the assigned application areas. Develops a broad knowledge of the latest technologies associated with on-premise application administrations. Participates in external technical application administration communities of practice with a goal of gaining technical knowledge.

Other duties as assigned

QUALIFICATIONS:

  • High School Diploma or equivalent required.

  • Bachelor’s degree in related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering preferred.

  • 1 year of related experience required.

  • or an equivalent combination of education and experience required.

  • Experience in higher education or the healthcare field preferred.

  • Excellent verbal and written communication skills required.

  • Ability to work both independently and as part of a team required.

  • Ability to participate in on-call rotations required.

  • Experience and working knowledge of MobileView, Vocera Edge, Midmark, Capsule, Connexall, Rhapsody, Masimo preferred.

  • Ability to learn new technologies quickly and help team members embrace technology change preferred.

  • Proven track record executing multiple work streams and producing consistent results preferred.

  • Strong understanding of system/application administration activities preferred.

  • Knowledge of Clinical Engineering preferred.

  • Experience with medical device integration preferred.

  • Oracle, MySQL, MS SQL or related database experience preferred.

  • Solid understanding of Web Server, App Server, and Database interactivities preferred.

  • Solid understanding of application infrastructure and architecture preferred.

  • Experience with interface, networking, design, and relational database technologies preferred.

  • Experience supporting Cloud and on-premises applications preferred.

  • Experience with multi-tier applications employing application and web servers preferred.

  • Experience with project management from planning through implementation preferred.

  • Experience with hospital-based RTLS applications preferred.

  • Strong understanding of Vendor Management preferred.

  • Project Management Certifications - PMP, ACP, or SCRUM preferred.

  • EPIC Certifications - IP Clin Doc, OpTime, or Anesthesia preferred.

  • Rhapsody Basics or Associate preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $59,197 - $82,888 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Health Sciences
Full/Part Time: Full-Time
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