University of Rochester Assistant, Clinical and Educational Resource Center - 228177 in Rochester, New York
Assistant, Clinical and Educational Resource Center Job ID 228177Location School of Nursing Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening
Full Time 40 hours Grade 007 SON Staff/Education ProgramsSchedule
7:30 AM-4 PMResponsibilities
With general direction and latitude for initiative and judgment, performs routine and non-routine duties requiring outstanding customer service skills, excellent organizational and secretarial skills, proficiency in an administrative office of an academic or service, business, or comparable department. Requires technical and computer familiarity. Ability to support and/or triage students’ issues with Microsoft Windows, Office, and other software packages. Ability to work well in a fast-paced environment and work effectively with diverse staff, faculty, students and SON visitors is required. Adaptability to changing priorities and assignments is a necessity.
Some evenings and Saturdays required as scheduled.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
FRONT RECEPTION DESK MANAGEMENT 50%
Greet and direct student, faculty, staff and visitors to SON and serve as a resource for directions and general questions
Maintain database sign-in and sign-out system on all equipment and media
Assemble and distribute equipment and supply kits for onsite and online learners
Answer phone, process requests for equipment, supplies, and facilities, obtaining complete and accurate information
Prepare, process, and maintain all reserve materials for checkout
Inventory all equipment and supplies
Facilitate orders of all office supplies and approved equipment
Track outstanding circulation items, inspect condition upon return
Assist with room sch edu les and verification of room confirmations
Accept and sign for all deliveries and notify appropriate departments if needed
Set up equipment and supplies related to activities scheduled in the CERC facilities
Troubleshoot printer operation, order supplies
Assist with projects as assigned by CERC Administrator and/or Director of Student Affairs
Assist with handling of CERC-associated calendars
SKILLS LAB AND SIMULATION UNIT SUPPORT 40%
Provide assistance with managing aspects of the Skills Lab and Simulation Unit, such as storage, restocking, and organizing, delivery of equipment and supplies, assisting with simulations, removal of waste and supplies under the direction of the CERC Administrator
Maintain cleanliness of Skills Lab, Simulation Unit, and equipment as needed and directed
TECHNICAL AND BUILDING OPERATIONS RESOURCE 10%
Familiar with PCs/laptops and related software and equipment, scanner and printer
Assist customers with booting system, simple problem solving, getting started on computer
Assist customers with audio-visual equipment and perform minor troubleshooting
Assist with CERC Computer Lab requests, such as class times, podium setup, log on issues, the facilitation of ID badge swipe access, and other equipment needs
Unlock and secure conference rooms in building as assigned
Assist with room schedules and verifications of room confirmations
Monitor cleanliness and upkeep of center and facilities
OTHER TASKS MAY BE ASSIGNED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of edu cation and experience.
Ability to read, analyze, and interpret day to day requests; effectively respond to questions from faculty and staff ; write updates to proc edu re manual and clear, concise memos to faculty and staff to disseminate information.
Ability to calculate figures, amounts, and percentages, i.e. costs per item and extensions of those figures.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS AND OTHER SKILLS:
Serves as a resource to students and faculty with computer and printer hardware and software, e.g. Windows, Excel, MS Word, PowerPoint, and Outlook, scanner and printer; Ability to assist students with on-line testing.
CUSTOMER SERVICE SKILLS:
Well developed customer service skills; ability to meet multiple demands of students, faculty and visitors to the SON.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to sit and reach with hands and arms, and to stand and walk.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is sometimes high.
ALL TASKS ARE ESSENTIAL; THERE ARE NO NONESSENTIAL TASKSHow To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled