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University of Rochester Assistant Director of Employee Based Services - 216672 in Rochester, New York

Assistant Director of Employee Based Services

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Medical Faculty Group

Full/Part Time


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Full Time 40 hours Grade 055 Psychiatry EAP




Position Summary:

The Assistant Director for Education and Outreach is responsible for the direction and oversight of the education and training services provided by the Employer Based Services (EBS) including the Employee Assistance Program and Behavioral Health Partners.

The Assistant Director is responsible for ongoing evaluation and development of presentation skills of the EAP counselors and assists the Director in developing and maintain positive customer relationships.



Under general direction and with considerable latitude for the exercise of independent judgment and initiative, the Assistant Director for Education and Outreach:

Is responsible for ongoing customer service for company liaisons as assigned by the Director.

Works, as assigned by the Director, to represent the program to various customers.

Plans, attends and manages monthly health bites presentations. Coordinates with speakers, arranges room accommodations, orders marketing materials and confirms live streaming is organized for offsite participants.

Monitors and initiates changes to the Strong EAP website and social media accounts.

Reviews and Initiates the mailing of EAP's monthly newsletter.

Plans, reviews and works with HR to post weekly blogs.

Program Development

  • Assists the Director in the development of needs assessment protocols, stress management and other mental health/wellness presentations and providing a full range of mental health and support services accessible to employees and family members under contract.

  • Works alongside the Director to nurture and maintains close relationships with all customer liaisons.

  • Makes contact with customers and other stakeholders and develops a clear understanding of the product/service that each customer offers or creates.

  • Assists in the advancement of the EAP and BHP programs within the Division and within the community at large.


  • Uses knowledge of educational techniques and the individual needs of the EBS customers to supervise staff in the development of speaking and education skills.

  • Provides supervisor trainings for new and established customers and represents EBS during staff orientations.

  • Mobilizes and assumes a leadership role for the critical incident stress management team and develops response mechanisms to support employees affected by local or national incidents. Collaborates with leadership of the YoUR Support debrief team.


  • Provides direct clinical care and models excellence in service provision within the Employee Assistance Program. Completes and maintains client charts, and other required documentation of services rendered. Communicates with referral sources, and collateral providers and representatives when appropriate and necessary.

  • Subscribes to and supports the Department of Psychiatry goal of creating a culturally competent environment by treating co-workers, clients and their families in a sensitive and caring manner with appropriate attention to cultural differences. Participates in available cultural competence events and trainings.

  • Participate in the critical incident stress management team and develops response mechanisms to support employees affected by local or national incidents.

  • Responsible for training and supporting staff that provide clinical on-call coverage.


Master's degree in a mental health profession and 2-4 years of relevant experience in providing mental health services through direct clinical care and educational seminars.

The Certified Employee Assistance Professional credential (CEAP) is required at hire or within the fist 2 years of hire. New York State Credentialing/Certification/Licensure in a professional discipline preferred.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled