University of Rochester Assistant Director of Student Support Services in Rochester, New York


Full Time 40 hours Grade 052 Office of the Dean of Students


8 AM-5 PM


Position Summary:

As Assistant Director of Graduate Student Support Services in the Graduate Studies Office, responsible for serving as the primary student support manager for graduate students in Arts, Sciences, and Engineering through operating as a lead consultant in utilizing and coordinating student services: develop and facilitate graduate student, faculty and staff programming and training around graduate student needs including conflict resolution, personal wellness, and other professional development skills: responsible for managing all AS&E; graduate student cases within the CARE system as well as incidents related to student conduct, Title IX, and related policies with graduate students: conduct assessment of current services and needs to identify trends and opportunities through strategic planning.


Primary Student Support Manager

  • Serve as key contact for University community members who have concerns about AS&E; graduate student behavior, both in and outside of the department.
  • Coordinate and attend case conferences when multiple parties are necessary to determine appropriate response for a particular student's situation.
  • Serve as a lead consultant in utilizing and operating the CARE Network for AS&E; graduate students. Serve as case manager responsible for connecting students who have been identified as needing support through an online CARE database system with resources necessary to support them. This includes:
  • Upon receipt of a referral –
  • Serving as a liaison between Graduate Studies Office and other offices on campus (e.g., academic & departmental affairs, University Health Services, residential life) to collect information about the student's behavior that may appear in different areas of campus life.
  • Respond to all cases of with varying levels concern (low, medium, high).
  • Exercising independent judgment while coordinating with other faculty & staff members to develop a response plan that will support the student.
  • Once a plan has been formulated -
  • Meeting with students to discuss response plan, developing and obtaining student commitment to a supportive planning agreement when appropriate.
  • Continuously following up with the student and other involved individuals to evaluate and adjust the plan so that the response remains appropriate and effective.
  • Work closely with University Counseling Center, Department faculty, staff, Ombudspersons, and campus and community members to develop and implement programs for various constituents in the university community, that will increase comfort with and usage of the graduate student support services and CARE.

Graduate Student, Faculty & Staff Programming & Training

  • Identify specific needs for each population affecting graduate student experience: student, faculty and staff.
  • Coordinate and host programs with university/community organizations and offices including (University Counseling Center, Graduate Student Association, Office of Faculty Development and Diversity, etc.) to contribute to best practices in conflict resolution, personal wellness, workplace safety and other professional development skills.
  • Serve as facilitator for mediation and restorative circle for programs and student support cases (CARE­related).
  • Regularly attend:
  • Graduate Student Support Team meeting
  • Graduate Studies Office weekly meeting
  • Serve on University wide committees related to job responsibilities.
  • Regularly attend local and national trainings and conferences to enhance student support/response expertise and impart graduate community with new tools and resources.
  • Support UR staff and faculty involved with students of concern through workshops, presentations, and consultation when needed.

Administrative Tasks Associated with CARE system

  • Responsible for managing all AS&E; graduate student cases in the online CARE database system.
  • Report incidents related to student code of conduct, Title IX, Policy 106 and related incidents to Dean, conduct, University Counsel and Title IX Director in a timely manner.
  • Create and maintain online student profiles and case files related to student follow up.
  • Manage and maintain budget for graduate student support program and expenses.
  • Create marketing and informational materials, brochures and promotions to increase usage of graduate support services and community access and collaboration.

Planning & Assessment

  • Assist the Dean & Graduate Studies Office staff with strategic departmental planning and assessment. This includes, but is not limited to:
  • Review trends related to student support needs on a bi-annual basis and recommending changes to policies, processes and procedures to fit the current climate.
  • Consult with independent departments on particular student support needs, as well as faculty and staff training.
  • Review and grow network of graduate student resources on campus and in the community to accommodate growing and changing needs of student population.
  • Being active in regional, state and national professional organizations pertinent to the field.
  • Run and analyze data reports from CARE database system to find trends in student conflict and issues.
  • Identify trends and correlations with the annual AS&E; Graduate Student Survey.
  • Disseminate data reports to appropriate audiences on an annual or biannual basis (i.e. deans & administration, Department Graduate Representatives, Department Graduate Officers & related councils).


Masters in counseling, higher education or related fields

Two or more years of experience in college or counseling settin

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Assistant Director of Student Support Services

Location: The College

Job ID: 210025

Regular/Temporary: Regular

Full/Part Time: Full-Time