Assistant Director, Student Life Operations

Rochester, NY


The Assistant Director of Student Life Operations assists the office of Wilson Commons Student Activities (WCSA) with supporting the many student life spaces and services offered to undergraduate students and student organizations. This position supervises roughly 25 student employees, oversees several services in the Campus Center (Douglass Commons, Wilson Commons), plans various community building events, and oversees the full operation of the Community Kitchen, The Common Market, and the WCSA Ticket Program.


  • Supervises roughly 25 student employees in The Common Market and Rocky’s Sub Shop & Lounge. This involves interviewing, hiring, training, evaluating, and advising student staff. Is a member of the WCSA Student Employment Committee and supports the offices overall student employment program by helping develop trainings and recognition programs using student development theory.

  • Participates as a member of the Operations Team in WCSA. This involves assisting with the management of student life spaces, creating processes and policies for student life spaces/services, troubleshooting challenges the team is facing, and compiling/analyzing/presenting assessment data on services.

  • Responsible for the full operation of the Community Kitchen in Douglass Commons. This includes coordinating, implementing, and tracking the completion of the mandatory community kitchen safety training class. Acting as the primary point of contact for student organizations and departments looking to use the Community Kitchen. Reviewing and approving requests to use the space. This position will complete ServSafe training for food safety.

  • Manages the operation of the WCSA Ticket Program for ticketed events. This involves reviewing requests for tickets to go on sale, reviewing/creating policy, tracking the usage of the program, managing the AudienceView contract and software, and supporting with the WCSA Finance Team with the finances of the program. The Ticket Program also includes collecting dues for club sports and other student organizations.

  • Oversees the operations of The Common Market, a small candy shop and box office. This includes reviewing sales and hours of operation, managing inventory and budget, working with external vendors, and ensuring The Market is meeting the needs of the campus and department.

  • Supports various other student and student organization services offered through WCSA, including but not limited to: Shops @ Wilco, student org storage, board game sign out, and pool table rental. This involves troubleshooting issues, creating trainings and presentations, and managing budgets associated with each service to ensure fiscal responsibility.

  • Lead and support community building events/programming through planning, collaboration with internal & external service providers/vendors, budgeting, and assessment best practices.

Other duties as assigned.


A bachelor's degree is required. Master’s degree preferred.

  • As this is a fast-paced environment with different ebbs and flows during the semester, this Assistant Director must be able to take initiative and function independently.

  • Must have attention to detail to support budget management, inventory systems, and multiple student focused services.

  • Ability to manage multiple technology platforms.

  • Possess well-developed leadership ability, strong organizational skills, and self-motivation.

  • Ability to communicate effectively.

  • Strong interpersonal skills; excellent internal and external customer service.

  • Demonstrates strong critical thinking skills and solution-orientation approach to challenges.

  • Position requires occasional evening and weekend work to staff/run events appropriately.

  • Preferred knowledge of and ability to apply student development theory, previous experience with advising, supervising students, or other student affairs work.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $20.38 - $28.56 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: The College
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 052