Asst Director, Business Admin

Rochester, NY


The Administrator will provide oversight and supervision to the Central Ambulatory Operations Access Center. Provide leadership and guidance of the clerical and front-end functions to achieve policies compliance, operational efficiencies, and patient access standards.

The Administrator is responsible for end-to-end project management as assigned by the Sr. Administrator of Ambulatory Services, including designing, implementing, and leading the structure necessary to achieve all project goals in a timely manner. The Administrator will collaborate with leaders within the Department of Psychiatry, as well as others across the University on projects and initiatives both short-term and long-term. The Administrator will assist in identifying and prioritizing projects based on the Department of Psychiatry’s strategic plans. This role operates under the general direction of the Sr. Administrator with input from the Associate Chair of Ambulatory Services and Chief Administrative Officer with significant latitude for independent judgment and action.

Subscribes to the Department's goal of creating a culturally competent environment by treating patients/families, trainees, research subjects, and co-workers in a sensitive and caring manner with appropriate attention to cultural differences. Participates in available cultural competence events and training.


Fiscal Management:

  • Develop budgets and manage revenue expenses, for Central Access Center. Monitor, analyze, estimate, and forecast staffing and non-staffing expenditures and expense variances.

  • In collaboration with Ambulatory Leadership, development and monitoring of business plans. Assist in development, strategy, and processes for cost efficiencies.

Planning and Development:

  • Assists in planning and development of new programs and initiatives as well as program changes. Develops CON application for new hospital programs. Works with Real Estate Planning and UR facilities to carry out renovation plans.

  • Develop and implement operational systems for newly initiated services. Create tools to assess space, equipment, and clinical needs across ambulatory services.

  • Manages all parts of identified projects, in coordination with operational stakeholders and leaders. Develops project deliverables including project plans, communication plans, success measures and reporting; facilitating governance committees and working groups as appropriate.

  • Develops appropriate structure and process to facilitate the initiation, execution, monitoring and completion of various projects within the Department of Psychiatry. Provides consistent reporting and communication on assigned projects.

  • Assists in identifying roadblocks for success and developing action plans to move forward.

  • Develop and negotiate faculty service agreements between outside agencies and UR, as well as internal department agreements, follow contracts through signing and invoicing processes

Operations Management:

  • Interprets policy and regulations; establishes policies to meet operational needs and implements as needed. Participate in development of billing and registration systems and resolution of problems. Obtain support services for program areas. Ensure Workflow efficiency and appropriate coverage levels are supported across services. Develops key metrics and dashboards to track progress. Ensure compliance with the Joint Commission, DOH, and OMH regulation related to front end operations.


  • Develop staff distributions, monitor, revise manpower reports, and prepare incremental staffing requests for the Central Access Center. Assist in resolution of payroll problems. Selects and supervises the Central Access Center staff and provides the necessary training, development, support and evaluates their performance.

  • Attend relevant meetings, committees and huddles.

And other duties as assigned


  • Bachelor's degree required.

  • Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment preferred.

  • 5 years relevant experience, including managerial level (personnel, fiscal and resource management) required.

  • Or equivalent combination of education and experience required.

  • Lean or specialized experience in an appropriate field related to the assignment is desirable preferred.

  • Excellent verbal and written communication skills, including the ability to effectively network within and outside the University and the ability to develop detailed written proposals required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $84,718 - $127,088 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time