Benefits Assistant III

Rochester, NY


Counsels University faculty, staff and retirees concerning University benefit programs, such as, Tuition Benefits, Life Insurance, the University Home Ownership Incentive Program and Voluntary Benefits. Processes applications for employees and dependent child tuition benefits; makes recommendations for improvements in procedures.


  • Review and process tuition benefit applications for employees and dependent children who are eligible for a waiver at the University, in addition to, employees who attend other colleges/universities; reviews reimbursement documents (bill and grade report) before payment is made, calculates reimbursement and requests payment in HRMS (taxes employees, as applicable). Review and process tuition benefit applications for dependent children who are eligible to attend other colleges/universities. Requests checks from Accounts Payable for payment. Review Tuition Benefits Service Credit Forms for previous service.

  • Provides customer service to University faculty, staff and retirees in answering questions and addressing concerns related to the Tuition Benefits, Life Insurance, the University Home Ownership Incentive Program and Voluntary Benefits; provides information based on knowledge of policies, procedures and regulations.

  • Processes retiree death claims, exercising independent judgment in determining benefits and advising next of kin, beneficiaries, life insurance carrier, retirement plan administrator, and, as appropriate, other benefit plan administrators and University offices. Counsels beneficiaries concerning University benefits. When applicable, sets up surviving spouses in HRMS with benefit plan coverages as appropriate. Coordinates with University departments and benefit plan administrators as needed.

  • Provides backup assistance to Sr. HR Assistant, record metrics and remits monthly.

  • Participate in staff meetings, maintain knowledge of Benefit Plans and attend training/development classes

  • Assist with other duties and special projects/events as assigned


  • Associates degree required

  • 3 year’s experience in Human Resources or related field required

  • or equivalent combination of education and experience required

  • Knowledgeable with Microsoft Suite, virtual collaboration tools (Zoom, Box); Adobe, etc. preferred

  • Ability to effectively communicate and interact, both orally and in writing, with people across diverse backgrounds and cultures preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Pay Range

Pay Range: $19.37 - $27.12 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Full-Time