Care Coordinator - Complex Care

Rochester, NY


Provides professional comprehensive care coordination services to patients of the Golisano Children’s Hospital. Collaborates with health, behavioral health and social service providers and is responsible for assessing patient’s needs, enrolling new patients in the Complex Care Program, and coordinating supportive services as needed. Special focus will be serving the most complex, high risk patients enrolled in the Complex Care Program. Services include, but are not limited to: care coordination, heath promotion, comprehensive transitional support, enrollee and family support, referral to community and social supports, use of technology to link services.


  • Develops, reviews and discusses plans with patient and care team, focusing on linking individuals to Complex Care services, as well as clinical and social services within URMC and outside community providers.

  • Works in collaboration with Complex Care clinical team, monitors utilization of services and encourages enrollees to follow treatment recommendations, ensures that care is accessible, attended and effective. Conducts routine follow-up, with patients and providers, to ensure patient needs are met.

  • Interacts with patients via telephonic outreach and in person encounters, such as primary care settings, behavioral health clinics, home, and other community settings.

  • Coordinates outreach and engagement activities focused on finding, enrolling and retaining patients in Complex Care Services.

Other duties as assigned


  • Bachelor's degree in healthcare related field required or equivalent combination of education and experience required

  • 1-year experience in community health, human services, and/or patient liaison/advocate roles preferred

  • Excellent customer service communication skills, ability to prepare presentation materials and present to small groups, computer and organizational skills

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $41,746 - $56,347 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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