Chief Supervisor, Lab Medicine

Rochester, NY


Position Summary:

Under general direction from the Pre-Analytic Operations Assistant Director with guidance from the laboratory Operations Director and the Laboratory Business Manager, and with considerable latitude for the exercise of independent judgment, manages the technical / administrative, financial, quality and personnel management functions of the laboratory section. The chief supervisor has final responsibility to faculty and laboratory administration for the performance of the Phlebotomy Department.


Administration / Leadership:

  • Oversees compliance with and effectiveness of departmental and section procedures; recommends revisions as needed. Coordinates and consults with laboratory administration and other departmental mangers to ensure integration and synchronization of laboratory operations. Supports strategic initiatives. Develops short and long-range goals and objectives for Phlebotomy that are in alignment with laboratory goals. Participates in laboratory and hospital management meetings and committees. Conducts regular staff meetings. Accepts accountability for Phlebotomy’s overall performance

  • Operational Management / Technical Performance: Keeps abreast of current advances in the field and acts to evaluate and implement changes as appropriate. Designs processes, oversees and monitors the efficient operation of phlebotomy to assure quality samples safety, infection control and housekeeping policies. Develops and oversees instructional and training protocols. Provides daily operational direction and technical guidance to staff.


  • Develops and administers effective Quality Assurance program. Proactively seeks information to improve work processes, researches and implements solutions to problems in a timely manner. Understands and demonstrates the hospital vision and expectations of service excellence. Fosters an environment of teamwork and doing it right the first time.

  • Personnel management Oversees the operations supervisors and provides mentoring and guidance including performance evaluations. Appropriately follows human resource policies, acts as a resource to operations supervisors recommending actions for hiring, transfer, promotion, disciplinary action and termination. Accountable for Phlebotomy staffing including adequacy of staffing levels, training, training documentation and equity of scheduling. Models leadership skills of professionalism, positive attitude, team building, good judgement, respect, and customer service.

Financial Performance:

  • Works with Assistant Director and Facilities and Asset Manager to prepare operational budget and capital budget. Monthly review of expenses and justification of budget variances recommends modifications as needed. Fiscally responsible for section and understands the financial impact of operational decisions.


  • Bachelor’s degree required

  • Master’s degree preferred

  • 3-5 years of relevant experience including at least 2 years at a managerial level required

  • 7 years of relevant experience including at least 5 years at a managerial level preferred

  • or equivalent combination of education and experience


  • Ability to lead a large diverse team and manage personnel issues

  • Proven ability to lead change, organize and engage teams, and delegate responsibility

  • Experience knowledge and training; demonstrated ability to work effectively in a highly matrixed environment

  • Ability to use data to drive performance improvement

  • Experience using Lean for performance improvement

  • Ability to travel to multiple sites and must have reliable/efficient transportation for off-site visits and meetings.

  • Expertise in PSC locations across the institution and regional coverage area.

  • Skill in exercising a high degree of initiative, judgement, discretion, decision making, negotiation and collaboration.

  • Ability to manage multiple tasks simultaneously and effectively change priorities as needed.

  • Ability to develop business proposals/reports, analyze data and improve efficiency

  • Strong oral and written communication skills.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $89,690 - $125,549 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time