Clinical Support Technician 3

Rochester, NY


Under direction from the Clinical Trials Production Coordinator and Department Manager, and with some latitude for independent judgment, supports daily activities ensuring that investigator sites have adequate and appropriate materials to collect specimens for multi-center clinical trials and internal clinical research projects for the clinical trials central laboratory (CTCL). Design and produce forms and labels, assemble and ship materials, and perform general clerical functions to support to CTCL staff and clinical trials and research projects. Follows project specifications and communicates kit related information to internal and external customers. Communicates roadblocks and identifies oppo1tunities for process improvement.


Receives direction from the Clinical Production Coordinator or the Department Manager.




Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, fax machine, and the like. Software systems such as Laboratory Info1mation Systems (LIS), databases such as MS Access, and various document design software applications.


Supports Implementation of Internal Research Studies and Clinical Trial s . (40%)

  • Designs labels, forms, and worksheets required to identify samples submitted for testing.

  • Maintains investigator shipping information database.

  • Enters study specific materials requirements in the Logistics Materials database

  • Prepares and maintains customer files and documentation including custom study forms.

  • Prints and assembles lab instruction manuals.

Maintains inventory and ensures that investigator sites have adequate and appropriate materials and documentation to collect specimens for projects. (25%)

  • Enters and maintains accurate inventory information in the ClinAxys II laborato1y information system.

  • Reviews monthly reports for materials expiration

  • Prints labels and forms to study and visit specifications for customer orders

  • Collates laboratory specimen collection materials to study and visit specifications for customer orders

  • Packages specimen collection materials for shipment

  • Creates courier airway bills for domestic and international shipments. Compiles all necessary regulato1y and customsdocumentation for international shipments.

Supports daily operations for research studies and clinical trials (25%)

  • Communicates project indicators to internal management.

  • Enters client orders into kit production software

  • Produces documentation required to accurately bill for specimen collection kits

  • Answers telephone and e-mail inquiries from investigator sites regarding supply orders.

  • Tracks delivery of outbound packages through FedEx.

Other duties and projects as assigned . (10%)


  1. Ability to manage multiple competing priorities and projects.

  2. Ability to interact effectively and professionally with co-workers, customers, and vendors.

  3. Good computer and organizational skills.

  4. Ability to adjust work schedule if needed to meet project timelines.


  1. Adheres to all departmental and organizational policies and procedures.

  2. Demonstrates all aspects of ICARE values.



  • AS and one (1) year laboratory experience preferred, or

  • Two (2) years Laboratory Science and technical training closely related to this position, or

  • A combination of formal training and experience equivalent to the above

  • Experience in laboratory research and familiarity with Laboratory Information Systems preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.16 - $24.52 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: School of Medicine & Dentistry
Full/Part Time: Part-Time