Clinical Suppt Technician 5

Rochester, NY


Under general direction from the Clinical Trials Operations Manager, and with latitude for independent judgment, coordinates daily kit production activities for multi-center clinical trials, and internal clinical research projects for the clinical trials central laboratory (CTCL). Maintains inventory “Logistics” database and sets and monitors minimum stock levels. Collaborates with Project Managers to identify project specific inventory items and create study specific kit design templates. Trains internal staff and external vendors to perform procedures related to kit production. Develops kit production schedules and directs production activities of internal staff and external production vendors. Manages vendor performance and communicates progress and delays to department management. Communicates with investigator sites to determine inventory re-supply needs and resolve questions and complaints.


Under supervision of the Clinical Trials Operations Manager. Takes direction from the Senior Project Manager or Specimen Management Operations Coordinator in the absence of the Operations Manager.




Standard office equipment such as multi-feature telephone, PC, copier, printer, scanner, fax machine, and the like. Software systems such as Laboratory Information System (LIS), and related software applications.


  1. Oversees kit production materials inventory. (25%)
  • Identifies necessary materials for kit production activities.

  • Evaluates materials from various vendors to select items with the best performance and cost.

  • Communicates inventory or supply issues to vendors.

  • Sets and maintains minimum inventory levels.

  • Maintains kit production “Logistics” database.

  • Identifies cost reduction opportunities.

  1. Manages kit production schedule. (25%)
  • Schedules kit production activities based on project timelines from Project Managers and investigator sites.

  • Evaluates kit expiration reports to identify materials in the field that are due to expire and communicates to project management and investigator sites.

  • Communicates with investigator sites to determine inventory re-supply needs and resolves questions and complaints.

  • Communicates kit production metrics and quality indicators to internal management.

  • Prepares and maintains customer files and documentation.

  • Designs forms and labels required to identify samples submitted for testing.

  1. Manages kit production vendor activity. (15%)
  • Coordinates materials qualification or testing to ensure compliance with scientific and regulatory needs.

  • Provides direction as to priorities, kit quantities and build timelines to external vendors.

  • Monitors vendor quality and service levels.

  • Identifies and implements process improvements.

  1. Designs specimen collection kits. (15%)
  • Translates study requirements into production ready designs.

  • Collaborates with laboratory Supervisors and staff regarding specimen collection and processing instructions.

  • Contributes to the development of procedures and instruction manuals.

  • Creates custom requisitions and labels for internal research projects.

  • Sources new materials and vendors as required in order to meet study needs.

  1. Develops and maintains kit production standard operating proc edu res. (15%)
  • Produces project specific kit production diagrams.

  • Maintains kit binders.

  • Trains internal and external staff on kit production procedures.

  1. Other duties and projects as assigned. (5%)


  1. Ability to manage multiple competing priorities and projects.

  2. Ability to interact effectively and professionally with co-workers, customers, and vendors.

  3. Excellent computer and organizational skills.

  4. Ability to adjust work schedule if needed to meet project timelines.


  1. Adheres to all departmental and organizational policies and procedures.

  2. Demonstrates all aspects of ICARE values.


  • Associate’s degree in science or a related discipline, and two years of experience;

  • or an equivalent combination of education, experience or certification.

  • Customer service experience preferred.

  • Knowledge of medical terminology, anatomy/physiology, or laboratory processing a plus.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $20.57 - $27.78 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: School of Medicine & Dentistry
Full/Part Time: Full-Time