Clm Resltion Rep II, Hosp/Prv

Rochester, NY


Exercising thorough knowledge of department policy and procedures, and with some latitude for initiative and judgment, performs routine and non-routine duties relating to the establishing of financial arrangements with patients or responsible third-party to cover hospital charges.


Under supervision of department manager or other designated authority.




Such department equipment as telephone, photo-copier, micro-film reader/printer, typewriter and the like.


  1. Edits and reviews In-Patient and Out-Patient accounts to assure that they are complete, accurate and reflect the particular patient's financial responsibility.

  2. Exercising tact and judgment, interviews patients and/or responsible parties and may establish financial arrangements for charges.

  3. Processes commercial insurance claims when applicable. Refers to collectors for payment arrangements, if appropriate.

  4. Retains responsibility for patient bills until paid in full, editing follow-up bills originated by the computer and making contact with responsible parties when necessary to insure complete satisfaction of the account.

  5. May coordinate and/or train other lower classified clerical personnel as required.


AAS degree in business field plus 2 years related work experience; or an equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $18.52 - $25.01 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Medical Faculty Group
Full/Part Time: Full-Time