Collections Representative IV

Rochester, NY


Responsible for the overall management of the Periodontic and Prosthodontic Departments accounts receivable, both insurance and self-pay balances. Under the supervision of the Department administrator, works directly with the Dental Central Billing Office, the treatment plan coordinators and residents to ensure the completeness and timeliness of claims filing, waiver accuracy, statement production and other related duties. Provides innovative ideas for development of sound fiscal processes, and direction and support for planning, developing and training of Periodontics and Prosthodontics staff on all billing activities and compliance thereof. Acts as a liaison between Periodontics and Prosthodontics and the Dental Central Billing Office. Recommends goals and objectives for billing processes. .


  • Serves as a focal point for answering questions and solving problems for difficult accounts, assists in problem identification, quantification, and resolution. Reviews status of aged, high dollar accounts and makes appropriate follow up with administration, provider, DCBO or patient to resolve account issues and propose innovative alternative processes.

  • Performs collection and insurance related activities for Periodontics and Prosthodontics patient accounts utilizing existing front-end staff for projects dealing with lower dollar accounts.

  • Seeks continued improvements in collection process by suggesting innovative processes, monitoring upfront collections and treatment planning processes with treatment coordinators, providers, DCBO and front-end staff.

  • Performs quality assurance monitoring; using specific criteria, measures quality, quantity and timeliness of tasks performed; prepares related logs and management reports; prepares daily, weekly and monthly productivity and management reports.

  • Completes daily chairside reconciliation for both Periodontics and Prosthodontics departments ensuring billed codes are accurate and appropriate; verifies patient insurances daily and submits Pre-treatment estimates to insurances in a timely manner.

  • Coordinates activities of the area; trains and cross-trains employees within the area to perform billing, collection and financial counseling activities. Suggests, implements and teaches billing process to staff and residents keeping training and procedural documentation current.

  • On an exception basis, handles patient complaints and inquires, including correspondence; assures that patients are given prompt, courteous attention, in person, by telephone or by letter.

  • Serves as a liaison between immediate area and others - DCBO and Axium; confers with third-party representatives on a routine and as needed basis, attends internal and external meetings and seminars.

Other duties and special projects, as assigned.


  • Associate's Degree in Business Administration or related field required.

  • 3 years of related collections experience or an equivalent combination of education and experience required.

  • Medical or dental terminology experience preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $20.92 - $29.29 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Eastman Dental Center
Full/Part Time: Full-Time