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University of Rochester Collections Specialist - 231783 in Rochester, New York

Collections Specialist Job ID 231783

Location Eastman Dental Center Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 008 Dentistry Central Billing


8 AM-4:30 PM



Is responsible for resolving aged insurance accounts which have not been collected through billing and routine follow-up activities. Assesses payment probability to determine appropriate collection technique.


Responsible for monitoring own performance on assigned tasks against procedure standards. May train and coordinate activities of peers or lower classified support staff as directed by supervisor.


Standard office equipment, including but not limited to, personal computer, UR Medicine billing and accounts receivable systems, telephone, photocopy machine, 10-key adding machine, internet, payer proprietary claims inquiry and entry software.


  1. Resolves unpaid insurance accounts which have not been paid/rejected within a predetermined period and are impeding the prompt resolution of A/R. Contacts are via correspondence, telephone or meeting with insurance representatives.

  2. If unable to resolve insurance problem with third-party insurance for any reason (lack of cooperation, etc.): researches, identifies and contributes to resolution, collaborates with internal payer contracting department and/or files appeals as needed for resolution. .

  3. Documents all actions for both patient and University personnel and interacts with ancillary areas to secure needed assistance/documentation to meet insurers requirements.

  4. Maintains a detailed knowledge of insurance regulations and billing procedures which affect A/R, so as to rebill accounts accurately and timely.

  5. Responds to written and verbal inquiries.

  6. Maintains records for effective reporting on both daily and weekly basis.


1 year of patient accounting/billing or consumer collections experience, or certification obtained from a nationally accredited billing program (i.e., Certified Medical Billing Specialist CMBS, Certified Medical Records Technician CMRT, Certified Medical Reimbursement Specialist CMRS); or an equivalent combination of education and experience. Some experience with excel and WORD as well as on-line communication.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled