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University of Rochester Crisis Specialist, Psychiatry - 233629 in Rochester, New York

Crisis Specialist, Psychiatry Job ID 233629

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 051 Psychiatry SMH Crisis


1:30 PM - 10 PM



Functions as a professional member of the Department of Psychiatry's Rochester Community Mobile Crisis Team (RCMCT) serving complex mentally ill patients in crisis in a variety of settings across Monroe County. Provides expertise with regard to community resources and agencies and assures continuity of care via direct and indirect means of communication with persons involved in care of the patient.


Under general direction and with latitude for independent judgement:

  • Responds to mentally ill patients in crisis at off-site locations in homes, group homes and other settings.

  • Interviews patients and families in concert with Crisis Therapist. Provides patients and family members emotional and tangible support, advocacy and linkage to resources. Responsible for facilitating the referral process. Confers with other community agencies, Therapists, and law enforcement agencies as necessary at the request of the Crisis Therapist.

  • Communicates with home base, i.e. estimated time of arrival, current location of team, additional support required, etc.

  • Enhances patient efforts in receiving Medicaid and other social services. Provides support and education to families and agencies involved with the patient in psychiatric crisis. Promotes and ensures continued staff education around multicultural factors which affect care and treatment of patients. Assists in all planning regarding food, shelter or transportation for patients.

  • Participates in education and training for provision of services to patient in psychiatric crisis.

  • Participates in data collection for RCMCT services.

  • Visits patients in their community setting to assess their progress toward meeting the goals of the care plan and to monitor compliance with the treatment plan. Teaches, guides, and assists patients and family members to insure their clear understanding of the patient's needs and expectations of the specific care plan. Makes recommendations to mental health professionals regarding treatment plans.

  • Carries out strategies for implementation of treatment plan by: establishing contact with various service providers and family members; assuring appropriate utilization of life support services in the community; assuring the smooth and orderly transition of patients into their respectively designated placements; and takes initiative for suggesting appropriate community services that would enable the patient to function at his/her optimal level in the community.

  • Maintains contact with psychiatric service providers to assess: appropriateness of placement; continued progress of patients; and other supplemental needs of patients. Implements the proper intervention strategies with minimal supervision from the mental health professional.

  • Documents patient contacts and patient progress in the medical record and assists patients with paperwork, correspondence, etc. necessary to ensure linkage to appropriate resources.

  • Participates on a rotational basis in on-call group as back-up to Life Line during evening/weekend hours. Responds, as necessary, after hours to psychiatric crises in the community.

  • Takes and records temperature, pulse, respiration and blood pressure of patients.

  • Attends weekly meetings. Orients and trains new staff.

  • Participates in all Quality Improvement activities.


    Associate's degree in a health-related field and 3 years experience in human services, preferably in a psychiatric crisis or emergency setting; or an equivalent combination of education and experience. Must possess a valid New York State Driver's license and a satisfactory driving record. Ability to speak Spanish, Vietnamese or be fluent in American Sign Language preferred.

    NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled