Crisis Specialist, Psychiatry

Rochester, NY


Functions as a member of Strong Memorial Hospitals inpatient psychiatric and CPEP units serving complex mentally ill patients in crisis within the hospital in support of a therapeutic milieu. The Crisis Specialists round the psychiatric units providing support to patients through reassurance, validation and engagement in order to assist them in maintaining or reestablish emotional control with the intention of reducing the need for Public Safety support within the units.


Support mentally ill patients in crisis within the Psychiatric units at Strong Memorial Hospital.

  • Provides patients with engagement through discussion, activity and availability to support them in establishing emotional well-being

  • Proactively recognize moments of stress for the patients and provide additional support in order to help maintain a therapeutic environment.

  • Support patient wellbeing through monitoring self-care tasks, support in difficult conversations and attendance during court hearings

  • Assist patients to ensure there is clear understanding of the patient's needs, as well as the expectation of safe behaviors on the unit to ensure a safe milieu.

  • Monitor/ensure safe transport of patients from the emergency to inpatient setting.

  • Manages time in order to provide support to multiple psychiatric units within the day.

Crisis Specialists are notified when there is a crisis or warning signs of crisis noted by other providers.

  • Crisis Specialists respond to CPEP and/or the inpatient psychiatric units to support the de-escalation of patients, by providing patients with emotional and tangible support to regain behavioral control

  • The Crisis Specialists provide reassurance, validation and support within understanding of being trauma informed and person centered in their approach.

  • Communicates with unit staff and Department of Public Safety as necessary to provide unified support of the patient in psychiatric crisis and to ensure a safe milieu.

  • Engage in physical interventions under digression of nursing staff to ensure patient and staff safety within the psychiatry setting.

Crisis Specialists engage in crisis debriefing with patients and staff following the interaction.

  • Crisis Specialists ensure follow up communication is constructive, understandable, learning focused and relationship restorative with the patient.

  • Communicate to determine how situations can be avoided or resolved more efficiently in the future. Debriefing that cannot take place with the supporting team takes place with the Director of the Crisis Specialists.


  • Crisis Specialist track their day by logging info learned on patient’s likes, dislikes, coping skills and best approaches in supporting the patients.

  • Track time spent and supports provided


  • All Crisis Specialists must complete CPI training provided by Crisis Stabilization Team Director within 3 months of hire

  • Attend monthly staff meetings and trainings provided

  • Orient and train new staff on unit preferences and routine

Other duties as assigned


  • Associate's degree in a health-related field required

  • 2 years experience in human services required

  • Experience in a psychiatric crisis or emergency setting referred

  • or an equivalent combination of education and experience required

  • Must possess a valid New York State Driver's license and a satisfactory driving record

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time