Crisis Specialist, Psychiatry

Rochester, NY


Functions as a professional member of the Department of Psychiatry's Monroe County Mobile Crisis Team serving complex patients in mental health crisis in a variety of settings across Monroe County. Provides expertise with regard to community resources and agencies and assures continuity of care via direct and indirect means of communication with persons involved in care of the patient.


  • Responds patients in mental health crisis at off-site locations in homes, group homes and other settings. Interviews patients and families in concert with Crisis Therapist. Provides patients and family members emotional and tangible support, advocacy and linkage to resources. Responsible for facilitating the referral process. Confers with other community agencies, Therapists, and law enforcement agencies as necessary at the request of the Crisis Therapist.

  • Enhances patient efforts in receiving Medicaid and other social services. Provides support and education to families and agencies involved with the patient in psychiatric crisis. Promotes and ensures continued staff education around multicultural factors which affect care and treatment of patients.

  • Assists in all planning regarding food, shelter or transportation for patients.

  • Visits patients in their community setting to assess their progress toward meeting the goals of the care plan and to monitor compliance with the treatment plan. Teaches, guides, and assists patients and family members to ensure their clear understanding of the patient's needs and expectations of the specific care plan. Makes recommendations to mental health professionals regarding treatment plans.

  • Carries out strategies for implementation of treatment plan by: establishing contact with various service providers and family members; assuring appropriate utilization of life support services in the community; assuring the smooth and orderly transition of patients into their respectively designated placements; and takes initiative for suggesting appropriate community services that would enable the patient to function at his/her optimal level in the community.

  • Maintains contact with psychiatric service providers to assess: appropriateness of placement; continued progress of patients; and other supplemental needs of patients. Implements the proper intervention strategies with minimal supervision from the mental health professional. Documents patient contacts and patient progress in the medical record and

  • assists patients with paperwork, correspondence, etc. necessary to ensure linkage to appropriate resources.

  • Communicates with home base, i.e. estimated time of arrival, current location of team, additional support required, etc. Participates on a rotational basis in on-call group as back-up to Life Line during evening/weekend hours.

  • Responds, as necessary, after hours to psychiatric crises in the community. Attends weekly meetings. Participates in all Quality Improvement activities.

  • Maintains current knowledge and supports the policies and procedures of community resources, assists families with identifying their needs and providing and/or connecting them with appropriate community resources, and advocates. Participates in education and training for provision of services to patient in psychiatric crisis. Participates in data collection for Mobile Crisis services.

  • Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making with clinical leadership team to provide referrals and connections to those resources.

Other duties as assigned.


  • Associate's degree required.

  • 3 year’s experience in human services, preferably in a psychiatric crisis or emergency setting; or an equivalent combination of education and experience required.

  • Availability to work a flexible work schedule including occasional evenings and weekends, effective communication and teaching skills, and the ability to empathize families and/or support systems required.

  • Ability to speak Spanish, Vietnamese or be fluent in American Sign Language preferred.

  • Valid NYS Driver’s license, and satisfactory driving record required.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.08 - $25.77 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time