Dental Treatment Coordinator

Rochester, NY


With minimum direction and considerable latitude for independent judgment, position is responsible for management and monitoring of dental status and financial compliance for Dentistry patient base. Individual is responsible for considerable departmental administrative details requiring extensive knowledge and experience in Dentistry policies, procedures and practices. Acts as principle liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion.


  1. Exercising tact, initiative and independent judgment makes decision using approved Dentistry procedures regarding security of complex, high dollar, dental accounts. Ensures accuracy of patient schedules. Reviews provider schedules to ensure maximum utilization.

  2. Negotiates down-payments and authorizes repayment status for high dollar, complex patient plans in accordance with Dentistry policies and guidelines. Reviews appointment history and upcoming payment obligations to initiate patient contact for payment due reminders.

  3. Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals. Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues.

  4. Collaborates with all members of the dental care team to facilitate superior communication with the patient for best treatment outcomes.

  5. Maintains good working relationship with other Dentistry care providers, Billing and front line staff in order to coordinate referrals and other treatments relevant to the patient' s overall dental treatment plan.

  6. Serves as primary contact to Billing personnel, care provider and/or Practice Manager or Administrator to resolve patient concerns.

  7. Performs check-in and check-out procedures. Processes payment.

  8. Make referrals to Social Work as deemed necessary.

  9. Contact referred patients, registers and schedules New Patient Referral appointments.

  10. Maintains knowledge of New York State & local policies, regulations and procedures related to compliance requirements.

  11. Responsible for Insurance Preauthorization - Initiates insurance referral, verification, and/or service authorization in advance of treatment through review of dental insurance benefits and requirements.

  12. Performs other duties for supervisor as directed including working on special projects and working with other support staff on special projects. Monitors accurate time reporting procedures.

  13. Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities.

  14. Acts as authority in the absence of supervisor, exercising good judgment and tact.

Other duties as assigned.


High School diploma required. One year of dental or medical office experience required or an equivalent combination of education, training and experience. Strong customer service skills (via telephone and in person) and ability to communicate effectively and professionally required. Ability to work well in a fast paced environment and ability to work with a diverse patient and provider population required. Dental experience preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Location: Eastman Dental Center
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 009 EDC Specialty Care
Schedule: 8 AM-5 PM