Director, Clinical Admin

Rochester, NY


The Director of Clinical Operations is responsible for oversight and implementation of all administrative/operational aspects of the clinical programs of the Golisano Children’s Hospital. Collaborates with Pediatrics Department and Division leadership to adapt, develop, and implement clinical plans consistent with service objectives of the Department, Medical Center and University. Additionally, the position assists the Departmental enterprise ambulatory care programs with the development of key performance indicators, analytics, staffing ratios and best practice by consulting and collaborating with key leaders/managers of the department. The Director will be part of the Pediatrics leadership/management team and will assist in identifying and prioritizing projects based on the University and Department strategic plans and objectives.


  • Serves on the Pediatrics Leadership Team and participates in strategic planning and the support of operational objectives.

  • Serves on that team as the expert on the delivery of clinical care and in support of institutional priorities for access to care and standards for the clinical practice.

  • Understands the needs of the local and regional communities for pediatric care and develops plans to meet those needs.

Clinical Operations Excellence:

  • Develops and tracks key performance indicators for ambulatory care and report significant trends to the Departmental Leadership and Ambulatory Administration with recommendations for improvements as needed.

  • Utilize Tableau and other enterprise level reporting tools to develop reporting analytics to support operational decision making and best practices for the enterprise ambulatory care programs.

  • Assist with the development of performance improvement programs creating a culture of continuous improvement and operational excellence.

  • Identify roadblocks for implementing operational performance tracking and changes, and assist with developing and implementing strategies for correction.

  • Lead the development of performance improvement programs and collaborate with key leaders for implementation, including the optimization of clinical templates.

  • Develop and disseminate standard quarterly report cards for each division to track clinical productivity.

  • Function as a content expert, resource, and spokesperson for operations excellence.

  • Collaborates with nursing leadership to track key performance indicators for inpatient care and supports operations as needed.

Transformational Change Management:

  • Uses change management frameworks to support faculty, staff, and patients through significant changes to practice and process.

  • Leads the development of communication plans in support of clinical programs, and works closely with marketing and communications professionals on plans that support achievement of department goals.

  • Ensures optimal implementation of new clinical initiatives, including the provider optimization initiative.

Business Plan Development:

  • Perform market and needs analyses for expansion and growth of existing programs and services.

  • Responsible for the development of business improvement plans aimed at achieving departmental strategic goals.

  • Ensures that appropriate resources are allocated to achieve business plan deliverables.

  • Collaborate and consult with affiliates to evaluate regional opportunities for growth and partnership.

  • Track Business Improvement plans as submitted and approved by JOC.

Oversight of Clinical Staffing, Onboarding and Training / Other:

  • In partnership with the CAO, oversees clinical staffing and works to bridge staffing gaps as needed.

  • Ensures appropriate onboarding and training for clinical administrative team members.

  • Assists in the development and oversight of the pediatric referral center for specialty services.

  • Implements performance improvement plans for administrative leads as needed.

  • Monitor 340B specialty pharmacy pull-through and identify opportunities for optimization.

  • Develop monthly provider score card on 340B specialty pharmacy capture rate.


  • Bachelor's degree required

  • Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is desirable

  • 8 years relevant experience including at least 4 years at a managerial level; or equivalent combination of education and experience required.

  • Proven history of ability to lead and influence with both direct and indirect authority required.

  • Project management skills including expertise in change management and use of tools for evaluating existing work processes and recommending improvements in workflow required.

  • Exemplary communication skills across multiple constituent groups required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $107,224 - $160,846 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: School of Medicine & Dentistry
Full/Part Time: Full-Time