University of Rochester ED Access Spec - 223447 in Rochester, New York
ED Access Spec Job ID 223447Location Strong Memorial Hospital Full/Part Time Part-Time Favorite Job Regular/Temporary Regular Opening
Part Time 22.5 hours Grade 007 Emergency SMHSchedule
4 PM-12 AM; WKENDS/HOLResponsibilities
Coordinate functions associated with pat i ent for ambulatory care visits to the Emergency Department at Strong Memorial Hospital. Monitor and ensure that all functions are completed in an accurate, efficient, and patient/customer friendly manner. Facilitate work flow in the department by supporting clinical staff.
40% Greet and register: patients, families, visitors, external and internal customers, offering excellent customer service and providing the very best patient experience. Perform duti e s of ED Access Specialist as required by departmental needs . Responsible to mainta i n highest standards related to customer service, accuracy , and efficiency as EDAS . Collects and verifies pat i ent demographic and financial information to register patient in the hospital computer system . Initiates the ED medical/financial record ; appropriately identifies forms needed for specific ED patient visit . Assemble a ll ED charts for admissions and discharges . Ensure all paperwork is completed and identified (patient info r mation) and distributed appropriately .
20% Performance analysis: Coordinate daily efforts to edit and correct registration and billing errors during full regist rat i on process. Identify ways to reduce follow - up, repetitive or corrective work . Utilize eRecord programs to facilitate work flow in the department. Manage patient tracking system ensuring correct location of patients within the ED .
20% Customer Service: Triage patient calls, assess the urgency of a situation and determine the appropriate action (or appropriate person to talk to), serves as a focal point for handling complaints, and as front-line problem solver. Answer all incoming phone calls when working in the communications center , rout i ng all calls as appropriate. Coordinate transportation for discharged or transferred patients as needed .
10% Financial account management: Ensure that an accurate and complete full registration of the patient is completed prior to the discharge of the patient inclusive of insurance verification for new and self-pay patients . Follow up on hold bills utilizing the hold bill report to facilitate reimbursement for Emergency Department servic es . Collect co-pays due when applicable .
5% Training: Provide training support to other EAS staff on aspects of departmen t -specific work including orientation to the department and hospital, registration process and customer service . Act as information resource for all Departmental staff in regards to registration and work flow ac t ivities . Attend educational programs for department at direction of supervisor/manager and teach other staff.
5% Other duties: Provide support for Departmental activities including monitoring inventory of supplies, supply ordering . Perform other serv i ce oriented tasks, escorting patients, offering comfort items to patients/ famil i es/ visitors in the waiting ar ea , witnessing consent signatures, fax charts as requested, pull charts for QA audits or patient care follow up and manage and stock forms and s upplies in forms room, and other requests from clinical staff .
High School diploma and 2.5 years related work experience, preferably in an Emergency Department settin g ; or an equivalent combination of education and experience . Medical terminology experience preferred and demonstrated abil i ty to type accurately . Previous customer service skills required.How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled