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Job Information

University of Rochester Electronic Technician - 228569 in Rochester, New York

Electronic Technician Job ID 228569

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 081 University IT / CTS

Responsibilities

The University of Rochester is one of the country's top-tier research universities. Our campuses are home to 200 academic majors, more than 2,000 faculty and instructional staff, and some 10,000 students from all over the United States and around the world. The University of Rochester Medical Center (URMC) is one of the nation’s leading academic medical centers, which forms the centerpiece of the University of Rochester’s health research, teaching and patient care missions.

University IT and the Center for Integrated Research Computing (CIRC) provide University-wide leadership for the extensive and diverse technology initiatives required by a leading research university. As the primary hub for IT programs and initiatives, this organization engages constituents University-wide to provide:

  • Advanced computational and data analytics support to departments and centers across the University.

  • Enterprise-wide academic and administrative applications.

  • An institution-wide information security program to protect the University’s data and ensure compliance with regulatory requirements.

  • Robust IT infrastructure including a 24x7 150-mile optical network and 12,000 square foot primary and secondary Data Center facilities.

  • And, a collaborative and diverse team that creates integrated, secure and dependable IT systems and practices that support efficient and cost-effective distribution of information in support of University missions.

    Position Summary:

    A senior-level technical position that works collaboratively across the University Information Technology’s environment to ensure stable and continuous services in support of the University’s mission. This includes new installations, trouble shooting skill sets, and the ability to follow the University’s processes and procedures. Adaptability to an ever-changing environment and showcasing a multitude of skill sets will help with the support of our organization’s demands. Leadership qualities will be utilized with the handling of contractors, vendors, and technicians within our team. Responsibilities include the management of our cabling system, switchrooms/ CER’s, and our test equipment/tools/vans. Ability to demonstrate and mentor professionalism, technical expertise, negotiation and managing customer service expectations at a consistent and escalated level for lower classified technicians to aspire to.

    Supervision and Direction Received:

    Under general direction of Maintenance and Repair Services Manager or other designated authority.

    Machines and Equipment Used:

    Wide variety of sophisticated measuring and analytical equipment, tools, instruments, computers, test meters, gauges and maps. Drive company and personal vehicles depending on the demand. Personal mileage will be compensated for. Individual must provide a valid driver’s license and pass the University’s driving standards assessment in order to utilize University owned vehicles.

    Duties and Responsibilities :

    With general direction and with limited latitude for independent judgment and action:

  • 30%: Demonstrate consistent, timely, turnaround of completed service requests with accurate time and materials billing information. Update evaluate and monitor cable plant documentation and adhere to the department's standards for identification of connections at the user site, CERs, BDFs and MDFs which equates to accurate and timely record keeping. Be proficient at software programming and routine switch work that provides support to our customer base and team members. Proper management and documentation of daily service generated trouble tickets (JIRA), van/tools/equipment sign in/out procedures, time and material requirements, and the necessary line card documentation associated with CER closet work.

  • 25%: Perform moves, adds and change requests submitted by university departments related to telephony, data service, extended networks, and special applications. This includes the physical installation, rearrangement or disconnection of voice, data, and LAN equipment using a variety of hand tools and equipment. Work is regularly performed in confined areas (closets, ceilings, crawl spaces, pipe chases and mechanical rooms) using ladders and cat walks. Implement, inspect for, and support the University’s cable and equipment installation requirements and standards. Demonstration of superior support for our customers delivered in a timely and professional manner that assists other team members with ensuring a favorable outcome

  • 15%: Perform voice and network installation work. This includes the physical installation, rearrangement or disconnection of voice, data, and LAN equipment using a variety of hand tools and equipment. Work is regularly performed in confined areas (closets, ceilings, crawl spaces, pipe chases and mechanical rooms) using ladders and cat walk. Implement, inspect for, and support the University’s cable and equipment installation requirements and standards.

  • 15%: Project work: Work collaboratively as a lead technician and respond pro-actively to Engineering and Project Manager site-specific instructions. Should also demonstrate the ability to lead the work of others including contractors and create a simple work site schedule that involves time management, work prioritization, and managing the scope of work. Manage vendors in switchrooms both at the University and at offsite locations.

  • 8%: Rotate through positions that involve triage, project leads, warehouse duties, critical team support, and on-call duties. This involves overtime and after hours issues involving system upgrades, emergencies, and customer requests.

  • 6%: Efficiently structure daily delivery schedules of product and recyclables; facilitate delivery and pick-up processes, and properly diagnosing/troubleshooting customer issues. Support the IT Equipment Recovery Program with scheduling, security requirements, and daily operations. Assist and support warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages.

  • 1%: Demonstrate the ability to handle high visibility situations and critical customers at any given time; requires the successful candidate to be able to negotiate effectively and reinforce the recommended level of skill sets and customer service.

    QUALIFICATIONS:

    AAS degree in Electronics and 5-6 years practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment; or an equivalent combination of education and experience.

    Education and Experience:

    Requires two years of related education and one to two years of related experience or an equivalent combination of education and experience.

    Certification Prefered:

  • NEAX 2400 IMX Installation & Maintenance

  • Centigram Administration & Maintenance

  • Telemanagement system certification or equivalent training

  • Cable management system certification or equivalent training

  • SV8500 Installation and Maintenance

    How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

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