University of Rochester Electronic Technician III (S) - 217758 in Rochester, New York
Electronic Technician III (S)
Full Time 40 hours Grade 079 University IT / CTS
8 AM-5 PM
This position works collaboratively across University Information Technology’s environment to ensure stable and continuous services in support of the University’s mission. This includes new installations, trouble shooting skill sets, and the ability to follow the University’s processes and procedures. Adaptable to an ever-changing environment and highlighting a multitude of skill sets will help with the support of our organization’s demands. Must demonstrate professionalism, technical expertise, and manage customer service expectations. In addition, must follow established escalation procedures and maintain the appropriate level of communication, especially during critical situations. Responsibilities include performing hardware replacement operations and properly diagnosing/troubleshooting daily issues. Will utilize University owned test equipment, tools, and vehicles while following appropriate safety standards and procedures.
With general direction and with limited latitude for independent judgment and action:
Perform moves, adds, change requests, and trouble tickets submitted by university departments related to telephony, data service, extended networks, and special applications. Demonstration of superior support for our customers delivered in a timely and professional manner that assists other team members with ensuring a favorable outcome. Assist in monitoring and documenting inventory levels and use the appropriate level of communication to support/assure the daily flow of our processes and procedures. These responsibilities include the physical installation of LAN and data equipment, rearrangement or disconnection of NEC voice and network systems, and the use of a variety of hand tools and test equipment. Maintain accurate cable plant records and be able to read CAD drawings and apply them to the required locations. Work collaboratively with other technicians and respond pro-actively to Engineering and Project Manager site-specific instructions. Should also demonstrate the ability to lead the work of others including contractors and create a simple work site schedule that involves completing tasks within a described time line.
Perform voice and network repair and installation work. This includes the physical installation, rearrangement or disconnection of voice, data, and LAN equipment using a variety of hand tools and equipment. Work is regularly performed in confined areas (closets, ceilings, crawl spaces, pipe chases and mechanical rooms) using ladders and cat walks. Implement, inspect for, and support the University’s cable and equipment installation requirements and standards.
Efficiently structuring the daily delivery and scheduling of product and recyclables, facilitating delivery and pick-up processes, and properly diagnosing/troubleshooting customer-related issues. Assist in monitoring and documenting inventory levels and use the appropriate level of communication to support/assure the daily flow of our processes and procedures. Support the IT Equipment Recovery Program with scheduling, security requirements, and daily functionality. Assist and support warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages.
Proper management and documentation of daily service orders (ITSRs) and generated trouble tickets (HEAT), van/tools/equipment sign in/out procedures, time and material requirements, and the necessary line card documentation associated with CER closet work.
Participate in on-call rotation duties involving ad-hoc call-ins, critical repair, and critical install work to support scheduling requirements and daily demands (e.g. – operating rooms typically require after hour installation and maintenance work). Requires the ability to work with remote technical and engineering resources to trouble shoot and remedy after-hour service problems. This involves overtime and after hours issues including system upgrades, and emergencies.
Demonstrate the ability to handle high visibility situations and critical customers at any given time; requires the successful candidate to be able to negotiate effectively and reinforce the recommended level of skill sets and customer service.
AAS degree in electronics and three years practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment; or an equivalent combination of education and experience.
Cable management system certification or equivalent training
SV9500 Installation and Maintenance
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled