University of Rochester Enterprise Computing Operations Specialist - 220289 in Rochester, New York
Enterprise Computing Operations Specialist
Time as Reported Grade 077 University IT / ECC
Responsibilities are focused around supporting high-end IT systems, involving a variety of complex, technical inquiries. The role is responsible for assisting in troubleshooting and resolving issues with the Enterprise Data Centers environment, voice and network services, servers, desktop applications, hardware, operating systems and monitoring and escalations. The team is accountable for documentation of systems, procedures, diagnostic processes and methods to determine root cause of complex technical issues. In addition, this role is responsible for shift turnover, proactive monitoring and reporting on daily system health checks of e-mail, authentication, anti-virus, and other critical systems.
Assist with technical support related to complex maintenance and/or urgent IT issues.
Help write emergency communications, and provide meaningful updates to management and executives. Participate in after-hours maintenance and other duties as assigned. Excellent verbal and written communication skills.
Provide insight and interpretation of the environment and the data being presented/reported to help discover the appropriate solution/approach.
Keep abreast of current IT computing and mobile technologies through education, web searches, and formal seminars.
High School education and 2 years of related experience; or an equivalent combination of education and experience.
Data Center Operations working with various monitoring tools.
Advanced ability to analyze and find solutions for complex technical issues, including troubleshooting applications and OS problems.
Ability to identify the underlying technical problem.
Technical ability to leverage existing technologies and tools for improved (higher productivity and efficiency) IT solutions.
Troubleshooting of compute hardware and software issues.
Proficient with the use of remote-control tools.
Basic understanding of technologies/hardware including but not limited to servers, network hardware, printers and scanners, cloud-based & on premise e-mail, operating systems (Windows, Apple, Unix), Microsoft productivity products (Word, Excel, PowerPoint, Access, Project, Visio) and security & encryption software.
Problem solving and troubleshooting abilities.
Ensures customer satisfaction and appropriate follow-through in all interactions through a sense of urgency.
Open to different perspectives and flexible to change.
Understands and models organizational mission, vision and values.
Demonstrates an ability to re-prioritize as directed.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled