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University of Rochester Financial Counselor - 234217 in Rochester, New York

Financial Counselor Job ID 234217

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 009 Financial Counseling&Outpt Reg



The Financial Counselors assess all aspects of patient financial account management for all visits on any urgent; emergent; preadmission; and ambulatory level. The Financial Counselors are accountable for coordinating all activities necessary to financially secure the defined case load through the verification process; requesting deposits for non-covered services and co-pays; resolving complex problems that include but are not limited to pre-certifications; Utilization Management; coordination of benefits; baby not on policy; Cobra entitlement; Medicare Life Time Reserve days; and Medicare Advantage issues. Involves in-depth communication; collaboration; and follow-up with patients; families; third-party payers; governmental agencies; employers; social work; financial case management; and utilization management. The Financial Counselors are ultimately responsible for minimizing any delays from admission until the final bill is produced.

This role may have the option to work a hybrid-remote schedule and communicate daily through virtual meetings.


Responsible for monitoring own performance on assigned tasks. Self-directed and must make complex decisions independently. May train other support staff.


Standard office equipment, including but not limited to: telephone, page system, pneumatic tube system, personal computer, printer, photo copier, fax, EPIC, Outlook, and third party verification systems.


Customer Interactions - 10%:

Creates a professional and effective customer-oriented environment by utilizing excellent communication skills to obtain pertinent demographic information; confirms insurance information; discusses financial obligation; documents demographic and insurance information in a timely, accurate manner in the hospital computer system following department and hospital standards.

Financial Management - 75%:

  • Reviews each visit for insurance history by utilizing the hospital system along with all third-party payer systems.

  • Obtains benefits; pre-certification requirements and/or completes notification of admissions.

  • Identifies and confirms self-pay patients for appropriate referral to Financial Case Management for possible Medicaid application and /or Financial Assistance.

  • Notifies and monitors parents for completion of adding newborns onto policy.

  • Notifies and monitors patients COBRA entitlement and assist with paperwork if necessary.

  • Determines the primary payer through knowledge of Medicare and other payer regulations for the coordination of benefits.

  • Notifies Utilization Management of clinical requests by third party payers.

  • Maintains a monitoring system for adequate benefit coverage and eligibility throughout the inpatient stay.

  • Accountable for meeting department standards for completion and QA of visits on a day to day basis by making sure missing registration items are complete and authorization obtained.

Quality Management- 15%:

  • Consistently monitors current admissions to ensure eligibility and additional clinical requirements.

  • Notifications of admission to third party payers are within the 24 hour or next business day-guideline.

  • Observes workqueue daily for potential cases that may require notification to insurance companies.

  • Ensures Medicare compliance with the Office of the Inspector General guidelines by notifying patients of exhausted Medicare benefits and the option of utilizing their lifetime reserve days.

  • Reviews Medicare for MSP questions and validation and ensures other coverage “covered through” field information is entered correctly. Investigates and corrects any discrepancy between MSPQ and patient registration.

  • Checks Medicaid eligibility every 30 days for active coverage.

  • Attends educational programs for the department at the Manager's direction.

  • May train or perform other duties assigned by management.


AAS in related discipline (admitting/registration/patient billing/insurance) with 3 years of related experience, preferably in a hospital setting, or an equivalent combination of education and experience. Require high degree of professionalism and motivation with excellent communication and customer service skills; strong computer skills and ability to type 45 words per minute. Strong ability to multi-task and prioritize. Prefer medical terminology. Flexible to work weekends, other assigned hours and/or responsibilities as needed.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled