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University of Rochester Flaum Eye Institute ACD Telephone Operator - 228466 in Rochester, New York

Flaum Eye Institute ACD Telephone Operator Job ID 228466

Location Medical Faculty Group Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 007 Ophthalmology

Schedule

8 AM-4:30 PM

Responsibilities

DESCRIPTION OF MAJOR DUTIES:

Acts as a single point of contact for all incoming telephone communications for the Flaum Eye Institute.

OVERALL JOB DESCRIPTION:

75% Answers inbound phone calls received on a private medical practice’s main phone line. Schedule patients for appointments to see comprehensive and sub-specialty doctors and redirect phone calls requiring transfer for additional assistance.

20% Schedule Outside Doctor’s Referrals for Flaum Eye Institute generated by our eRecords system.

5% During ACD down-time, assembles new patient information packets for upcoming appointments, and prepares necessary paperwork for mailing to patients prior to their appointment.

MINIMUM QUALIFICATIONS:

High School education and 1-2 years hospital and/or receptionist/switchboard/customer service experience; or an equivalent combination of education and experience. Must be able to type a minimum of 38 words per minute.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

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