Genetic Counselor Assistant

Rochester, NY



The Division of Clinical Genetics at the University of Rochester Medical Center is seeking a full-time Genetic Counselor Assistant to join our team at Golisano Children’s Hospital. The University of Rochester is a major genetics service provider in upstate New York with highly successful genetics programs in pediatrics, adult medicine, neurogenetics, ocular genetics and prenatal/reproductive genetics. Our current clinical programs include Inborn Metabolic Disorders, General Pediatric and Adult Genetics clinics, in-patient consultation service and the collaborative multidisciplinary Craniofacial Team Clinic. We are in a major growth phase and increasing our programs to include multiple disciplines.

With general oversight, the position directly supports the work of the Genetic Counselors. Candidate will use eRecord and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities.


Clinical Support

  • Case preparation, attaining family history and medical records prior to genetic appointments

  • help facilitate genetic testing and track clinical test results

  • write letters of medical necessity and complete other paperwork/documentation/calls for health insurance coverage of genetic testing

  • completing test requisition forms and assisting with the coordinating genetic testing

  • packaging/sending out genetic testing blood kits, managing genetic test kit inventory

  • assist in the maintenance of the genetic testing databases

Administrative Support

  • answer phone calls, assist patients in scheduling appointments, administer patient intake forms, etc.

  • Provide cross coverage for Physician Support Specialists when necessary.

  • Attends Division Meetings and other relevant meetings, as requested.

  • Provides clerical assistance, including distributing mail, create routine & non-routine mail correspondence to families & outside offices, scanning, faxing and errands.

  • Other duties, as assigned.

Provider Support & External Coordination

  • Assists Providers in patient care transfer to external offices & departments.

  • Provides & requests all necessary medical documents & records to & from external offices and patients as needed.

  • Assists families with coordinating multi divisional appointments internal & external.

  • Reviews incoming patient visit referrals for proper scheduling and distribution.

  • Assists Providers with contacting families to provide test results.

  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.

  • Researches hospital medical records for information requested by physicians, insurance companies, & families.


  • Provides insurance companies with information needed for services, testing, & labs.

  • Obtain & place orders from families for specialty foods items for patients on low protein diets.

  • Assembles PKU kits for lab testing.


  • High School diploma required. Bachelor’s degree preferred in biology, genetics, psychology, chemistry, medical technology or other health sciences related field.

  • 2.5 years related work experience; or an equivalent combination of education and experience preferred.

  • Demonstrated customer service skills, specifically strong oral and written communication skills, are essential. Knowledge of eRecord and Microsoft Office programs are desired. For qualified candidates, training will be provided. Candidate must demonstrate accuracy in all correspondence including eRecord. Candidate must be able to work in a fast-paced environment, demonstrate efficiency in prioritizing assignments, and be able to multi-task. Candidate should be skilled in proactively resolving problems and recommending and implementing continuous quality improvement. Candidate must be flexible with work schedule.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $ 18.50 - $ 24.05 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: School of Medicine & Dentistry
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 009 Pediatrics M&D Genetics
Schedule: 8 AM-4:30 PM