Hearing Aid Technician

Rochester, NY


Position Summary:

The purpose of this position is to provide and oversee audiological technical support for the Department of Audiology. The responsibilities encompass support for our daily clinical operations, specific support for our hearing aid dispensing program and cochlear implant program, and other administrative support. The position will include some direct patient contact and interaction when there is a need to triage hearing aid and/or cochlear implant problems and repairs.

Responsibilities Include:

Process all new hearing aid orders and repair orders for UR Medicine Audiology (Clinton Woods, Lattimore, and Greece locations)

Prepare hearing aids to be dispensed to patients, including:

  • Run electroacoustic and listening tests on all new hearing aids when received

  • Prepare product bags with hearing aid, earmold(s), batteries for audiologist

  • Charge hearing aids and related accessories in preparation for fitting/dispensing

Trouble shoot and repair hearing aids and/or earmolds on a daily basis, including provide in-office hearing aid repairs for the walk-in clinic. Be familiar with hearing aid accessories and replacement parts for resale at the walk-in clinic (e.g. batteries, dry aid kits, telephone comfort pads, replacement domes, receivers, and wax guards). Must be able to determine appropriate accessories required for various hearing aid manufacturers

Other Clinical Support

  • Open/close audiology testing area daily, i.e. turn on lights, equipment, room supplies

  • Calibrate equipment i.e., Verifit, Tympstar, OAE

  • Provide infection control and sterilization of equipment for patient safety

  • Receive and process ACCESS-VR authorizations for audiology services

  • Process/track state aid applications

  • Manage stock of clinic supplies (i.e., earmold impression material, shipping boxes, HA parts, programming cables, earhooks, brochures, accessories)

  • Organize/maintain supply of test forms in the booths and chart-up pick station

  • Provide secretarial support and back-up as needed, i.e. faxing, copying, process mail, pull and file charts, patient check-out and scheduling.

Prepare paperwork and submit hearing aid pre-approval requests for patients with Medicaid. Handle warranty and insurance verification for hearing aids and cochlear implants

Support and document hearing aids loaned out through our stock hearing aid loaner program. Manage/track stock, loaner, donated, and salvaged hearing aids.

Manage all technical specifications documents from hearing aid manufacturers. Maintain pediatric and adult hearing aid information folders for patient distribution. Use NOAH software to create new patient files for hearing aids being dispensed, enter audiograms

Technical Support for Cochlear Implant Program:

  • Maintain CI patient database

  • Process repairs and new orders

  • Send information/questionnaires to potential candidates

  • Order accessories for patients

  • Correspond with manufacturers

  • Provide support to ENT providers and surgical schedulers

Other duties as assigned


  • 2 years post high school education in related field preferred

  • 2 years’ experience in office, medical office, customer service, or technical field, including experience that involves any of the following: answering phones, appointment scheduling, patient registration and patient check-out required.

  • Experience working with audiologists and/or hearing aid dispensers

  • or equivalent combination of education and experience

  • PCs, printers/copiers required

  • Audiometers, tympanometers, Verifit, Noah-link, and Hi-Pro box preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.00 - $24.70 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 092 Audiology
Schedule: 8 AM-4:30 PM