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University of Rochester HR Change Management Leader - 225903 in Rochester, New York

HR Change Management Leader

Job ID



Central Administration

Full/Part Time


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Full Time 40 hours Grade 056 University HR at Med Ctr


GENERAL PURPOSE:The Change Management Leader, reporting to the Vice President of Human Resources, plays a key role in ensuring that Human Resource related projects and initiatives reach their full potential by ensuring all impacted University faculty, staff, learners and others are prepared for and embrace change. This role will focus on the people side of change, including not only the change initiative itself, but also changes to business processes, systems and technology that support that structure. The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement to ensure that users are engaged, prepared to transition to the initiative and reinforce sustainable change. A primary focus will be working with and coaching unit-level leaders and teams to ensure that units and departments maximize buy-in and minimize resistance and are able to leverage the change management framework and standards. Additionally, this position will collaborate with training to ensure that all documentation coming out of the program is in line with the ultimate change management strategy and plan. This position will initially develop, execute and lead change management for the Career Path Modernization project, but will support other future Human Resource related projects and initiatives as needed. JOB DUTIES AND RESPONSIBILITIES:1. Develops and executes against a comprehensive, actionable, and targeted change management plan surrounding changes to people, processes, workflows and systems; applies a structured approach and methodology for the five change management domains related to the people-side of change including stakeholder analysis, coaching plans, communications, training, and resistance management plans. Identifies, tracks, analyzes KPIs, making modifications to change efforts. Ensures assigned project meets business, schedule and budget objectives.

  1. Works as a principal member of Program leadership team, ensuring change management strategy is at the forefront of program activities, and that impact to the University faculty, staff and others is continually evaluated and acted upon to minimize stakeholder resistance.

  2. Plays a key role in business process workshops to understand the current and future state business processes; assesses the change impacts on the organization and roles, and partners with Communications lead to ensure targeted messaging accurately describes the change to appropriate audiences. Partners with training experts to develop a robust training program that ensures end users are engaged, knowledgeable and able to adopt change during the implementation phase.

  3. Provides subject matter expertise and guidance on the management of employee changes by advising/coaching unit-level leaders and managers on the execution of established change management activities (e.g., communications / championing the job structure change, education and training, on-going support). Identifies potential people-side risks, analyzes KPIs and anticipated points of resistance, and develops mitigation plans to address the concerns. Builds and leads a sponsorship coalition, including the executive sponsor, senior leaders, managers, and supervisors who will be key champions of change, reinforcing awareness within the organization. Partners with the executive sponsor throughout the change process to actively and visibly participate, establish an organizational understanding and sense of urgency to prioritize the change.

  4. Develops and conducts readiness assessments, analyzes results, and presents findings in a logical and easy-to-understand manner to sponsors and stakeholders. Creates and manages measurement systems to track adoption, utilization, and proficiency of individual changes, and adjusts change management strategies and tactics as necessary. Issues regular reports to senior leadership, escalating risks that may lead to an unsuccessful launch of projects, and puts forward a plan to mitigate.

  5. Other duties as assigned.QUALIFICATIONS:

  • Bachelor’s Degree in Communications, Organizational Development, HR Management, Behavioral Psychology, Business, or related field

  • 6 years of experience with both theoretical and practical aspects of establishing and implementing organizational change management and employee support in a project implementation context

  • Preferred: Experience with higher education, larger medical center or large complex and distributed enterprise. Experience working with a startup and consulting resources. Prior experience with process development, system analyst and an understanding of employee classification and compensation principles.


  • Analytical skills required to measure and assess the impact and effectiveness of change management activities, and to recommend and execute improvement actions.

  • Excellent communication skills – both verbal and written, including active listening and the ability to clearly articulate messages to a variety of audiences.

  • Strong group facilitation skills with demonstrated experience turning working session notes into high-quality deliverables.

  • Ability to influence others and move toward a common vision or goal.

  • Strong interpersonal skills to establish and maintain positive working relationships with a wide array of stakeholders, colleagues, and staff.

  • Demonstrated ability to work independently and as a member of a team; ability to work collaboratively with and through others.

  • Ability to conform to shifting priorities, demands, and timelines within a fast-paced environment.

  • Strong business acumen and understanding of organizational issues and challenges.

  • Strong organizational problem solving and root cause identification skills.

  • Strong customer focus and excellence in relationship management with key partners.

  • Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.

How To Apply

All applicants must apply online.

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