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University of Rochester Imaging Suppt Spec - 228870 in Rochester, New York

Imaging Suppt Spec Job ID 228870

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 008 Imaging Sciences-Call Center



Performs complex scheduling of imaging exams in a fast-paced environment supporting all referrers, patients and imaging staff for multiple modalities and locations.




Phone, computer, printer, copier


Referring Provider Delegate

  • Serves as primary contact for referring providers. Manages and prioritizes appointments based on provider preferences, medical severity. Uses critical judgement and makes recommendations upon competing demands.

  • Examines the clinical schedules on a continuous basis to identify opportunities to optimize resource availability. Researches pending orders and determines clinical viability for scheduling the appropriate modality and site.

  • Applies referring provider preferences in selecting from multiple possibilities to execute follow up actions based on the provider’s patient notes.

  • Frequently composes, edits and distributes non-routine letters of correspondence related to patient’s exam preparation.

  • Arranges travel and hotel accommodations for referring providers’ patient population. Interfaces with organizations, businesses and others to facilitate patients travel needs and forthcoming imaging appointment detail.

  • Researches hospital medical records for information requested by physicians and administration.

  • Manages patient requisition archival and retrieval.

Imaging Procedure Scheduling

  • Decides, using independent critical thinking, the scan requirements of requested exam procedures based upon patient’s medical indications and urgency.

  • Schedules imaging studies into multiple organizations (IE: Strong Memorial Hospital, East River Rd, Science Park, Strong West, Red Creek, Highland Hospital). Reaches out to UMI, FF Thompson and Highland Hospital to accommodate patients as required for optimal patient experience.

  • Negotiates complex exams, requiring additional decision points (sequence of coupled/multiple studies, blocked time on separate section-specific calendars, order radiopharmaceuticals, film retrieval, other as needed).

  • Orders all ancillary study/patient requirements such as pharmaceuticals, translation services, transportation, etc.

  • Negotiates imaging exam schedules by communicating directly with modality supervisors.

  • Based on the nature of the exam, provides the appropriate patient education and details accordingly in relation to exam readiness. Is accountable for completeness of all relevant information.

  • Fluently translates all ‘table times’ into ‘arrival times’ for patient ease of understanding.

  • Determines patient inquiry and communicates requested information to Televox (automated reminder system) recipients.

  • Responds quickly in stressful situations with acting appropriately and professionally. Responds to workflow and technological changes in positive and supportive ways.

Patient/Provider Liaison

  • Assembles from multiple technology platforms (Image Cast, Flowcast, Erecord), the necessary details for review and inclusion to identify opportunities for expediting the requests of the providers and patients.

  • Assesses the needs of referring physicians’ patients through detailed documentation and prioritization.

  • Provides timely service recovery, including management interface when appropriate.

  • Supports providers by interfacing out to the Central Authorization Team with all urgent add-on detail enabling faster appointment generation.

  • Serves as concierge to patient for all travel, hotel accommodation and direction information to out of town patients.

  • Serve as the main point of contact for all patients and providers pre and post exam.

  • Maintains security of all databases and confidential provider and patient information


Associates Degree in Business Management or Health Care Management and 3-5 years’ experience with hospital call center, supervisory and/or customer service; or equivalent combination of education and experience.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled