Interpreter Services Secretary IV
The Interpreter Services Secretary provides administrative support to the Interpreter Services Program. The secretary completes all phases of the billing process, coordinates all language translations for UR Medicine and acts as the liaison for all vendors including telephonic and document translation services (ordering, billing and consultation).
Administrative Support for Interpreter Services Managers and Leads
Administrative support for the Managers and Leads, recommending agenda items for staff meetings when appropriate.
Coordinate meetings/conference rooms to include, but not limited to:
Interpreter Group Staff monthly meetings
Attend meetings as needed and assist with meeting minutes
Coordinate and provide support for special events
Arrange conference and travel plans as needed
Track daily Spanish pages for all staff members including overnight and weekend pages
Track and provide CYRACOM usage reports on a monthly basis
Maintains “MOC” folder in Box updated with the necessary requested documents
Update on a Quarterly basis the Language Assessment based on the report received from the Health Equity Task Force/Medical Staffing Office.
Email providers or colleagues to confirm 2 nd language spoken
Schedule Language Assessment with Managers, Leads, or CYRACOM
Update results and notify Supervisors
Maintain SharePoint Language Assessment folder with all current letters and results
Coordinator of Interpreter Services Office/Scheduling/Interpreters
Triage Interpreter Services In-Box
Notify Interpreter Services Schedulers if a request comes thru the In-Box needing attention
Acknowledge Patient Care Interpreter requests
Add patients to BOX requesting ASL or Spanish Interpreters
Acknowledge patient communications
Escalate communication as needed to appropriate manager/lead
Responsible for Spanish patient phone voice mail
Return patients call
Inquire their need
Schedule appointments with Clinical departments
When necessary, escalate the patient’s need thru secure chat on e-record
Collaborate with the URMC Parking in regards to Interpreter Parking Passes and tag.
Request pagers and cell phone for Interpreters.
Resolve Interpreter malfunction equipment
Maintain and update the Interpreter Services SharePoint site.
Maintain and order office supplies
Coordinates document translations for UR Medicine departments.
Analyze department needs and assigns a resource to fulfill document request.
Serves as a point of communication for both the requester and the translator.
Manage Document Translation Log stored on SharePoint
Interpreter Services Billing System
Manages the billing for UR Medicine Interpreter appointments requiring reimbursement (i.e. GRANTs reimbursement).
Ensures proper documentation is attached to each appointment and resolves all issues, i.e. situations lacking documentation.
Ensures appointments are billed to the appropriate (CM)
Independently investigates and resolves invoice disputes with third party vendors
Collaborates with departments and Accounts Payable if payments are not processed in a timely manner.
Review and make necessary corrections for Interpreter Mileage forms/ Conference Reimbursement.
Serves as liaison for UR Medicine departments and vendor
Coordinates the allocation of CYRACOM phones, iPad, and Carts
Works with ISD to secure iPads
Create usernames for CYRACOM App or CYRACOM Connect
Maintain username and password log
Coordinates with vendor the telephone order and return process.
Formulates and analyzes vendor usage data and develops reports, recommends cost-saving initiatives.
Installs CYRACOM phones/iPads and troubleshoot as necessary
Travel off-site as needed for department CYRACOM installation, but not limited to on-site departments
Collaborates with ISD when unable to troubleshoot
Other Duties as assigned/needed
Participate in Department Committees, including Lean Performance Improvement, recommending and implementing measurement processes.
Provide backup coverage for the Interpreter Services Schedulers (pager coverage and scheduling) Care Management and Social Work Reception Desks.
Administrative coverage for vacancies
Two years of post-high school education in secretarial studies or the equivalent required.
At least 3 years of secretarial and office experience, including 1 year in a position which demonstrated the ability to work with minimal supervision and direct an office operation required.
Bilingual in Spanish/English preferred. Interpreter experience in health care setting preferred.
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range: $ 17.64 - $ 24.71 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: Full Time 40 hours Grade 009