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University of Rochester Lead Collection Spec, SMH - 236890 in Rochester, New York

Lead Collection Spec, SMH Job ID 236890

Location Eastman Dental Center Full/Part Time TAR Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 010 Dentistry Central Billing


7 AM-3:30 PM



Is responsible for assisting the Billing Administrator to direct the daily operations of the UDFG billing staff with producing and sending claims, verifying benefits, charge entry, payment entry, ledger transfers, collection accounts, deposit verification, pretreatment estimates, Medicaid prior approvals and epaces billing.

Trains new employees, monitors quality and quantity of work performance of UDFG billing staff in department and at dental sites. Resolves account problems and provides coverage during employee absences.


Provides direction and supervision to UDFG collections specialist and Lead Patient Service Reps (treatment coordinators). Assigns and checks work.


  • Serves as a focal point for answering questions and solving problems for difficult accounts, assists in problem identification, quantification, and resolution. 25%

  • Manages submission of claims, data entry of payments, and monitors accounts receivable. 20%

  • Assists in performing collection activities to ensure coverage during staff absences or as needed. 10%

  • Performs quality assurance monitoring for activities completed in are of immediate responsibility as well of other areas that affect it; using specific criteria, measures quality, quantity and timeliness of tasks performed; prepares related logs and management reports. 10%

  • Writes new procedures and updates existing procedures as needed; prepares daily, weekly and monthly productivity and management reports. 10%

  • Assists in personnel-related matters, such as time reporting, preparing performance evaluations, maintaining attendance records; assists in disciplinary actions. 5%

  • On an exception basis handles patient complaints and inquires, including correspondence; assures that patients are given prompt, courteous attention, in person, by telephone or by letter. 10%

  • Serves as a liaison between immediate area and others in the UDFG; confers with third-party representatives on a routine and as needed basis, attends external meetings and seminars. 5%

  • Coordinates activities of the area; trains and cross trains employees within the area to perform billing, collection and financial counseling activities. 5%


Associate’s Degree in Business Administration or Personnel Management and 3 years of related collection experience with 1 year of demonstrated leadership experience; or an equivalent combination of education and experience. Prefer medical terminology experience.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled