Leave Admin Assistant III

Rochester, NY


Counsels University staff, faculty, supervisors, and business partners concerning University leave programs; specific administration of Short-Term Disability. Demonstrated working knowledge of Long-Term Disability (LTD), Family Medical Leave (FMLA), Paid Family Leave (PFL), Worker’s Compensation, Sick Leave, Vacation, PTO; performs routine and non- routine duties and makes recommendation for improvements in policies, procedures and vendor contracts. Provides administrative and customer service related to the leave process for all employee types across the University.


With minimal direction and latitude for the exercise of independent judgment and initiative:

  • Counsels all levels of faculty and staff including Sr. Leaders, managers, and Human Resource Business Partners as to the University’s leave plans and practices, and related problems and possibleoptions. Interprets and communicates leave policies and procedures and advises as to eligibility, alternative options, taxation implications, etc. Discusses personal or other special problems related to leaves and resolves routine and non-routine issues. May research information to assist legal counsel

  • Produces reports, audits claims, evaluates eligibility and entitlements and considers multiple leave options to determine outcomes. Performs audits comparing vendor systemsinformation, pay check information and time and labor information to ensure payment accuracy. Researches and resolves pay issues. Initiates, implements, and processes remittance payments.

  • Exercises discretion and independent judgement when identifying claim discrepancies and recommends resolution processes. Directs vendors related to errors discovered and ensures fixes are appropriate per policy and procedure or contracts.

  • Prepares, processes, and reviews forms for compliance, accuracy, and completion including medical documentation. Determination of how to classify claims (WC- determine OSHA recordable, medical only or loss time or if multiple claims how to address concurrent DBL and WC claims). Monitors, tracks, and maintains data for reporting requirements. Utilizes multiple systems to analyze claims, trends and desired outcomes including HRMS, Vendor Systems, Excel. Provides routine and ad hoc reporting as required.

  • Oversees vendor performance and services. Participates on weekly vendor calls, identifies issues, directs vendor in the appropriate resolution and escalates severe issues to manager.

  • Customer Service- performs duties such as but not limited to: Providing timely response to telephone requests, explains disability reporting process to supervisors and employees including T&L in HRMS, follows up with employee/supervisor to secure appropriate documentation, provides assistance with data collection associated with compliance, audits, and general process flows.

  • Evaluates ongoing the effectiveness of program, reports observations, and makes recommendations for improvements in leave plans, policies and procedures and vendor contracts. Assists with project work such as benchmarking, file reorganization, transitional work assignment documentation.


Associates degree and 3 year’s experience in Human Resources or related field; or an equivalent combination of education and experience.

NOTE: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $21.36 - $29.90 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Full-Time