Library Section Coord IV

Rochester, NY

GENERAL PURPOSE:

The Carlson Q&i Coordinator supervises all day-to-day operations at the Q&I service desk in the Carlson Science and Engineering Library, including scheduling, circulation of library materials, provision of services, training, troubleshooting, and execution of procedures. This role is responsible for the hiring, training, and supervision of approximately 15 student employees, and supervises two Library Assistants (1.5 FTE).

RESPONSIBILITIES:

  • Hires, schedules, and supervises approximately 15 Carlson Q&i Student Employees. Creates and manages a desk coverage schedule and general operations for the Carlson Q&i service point serving as the primary point person for day-to-day problem-solving and troubleshooting. Works with Q&i Team Supervisor and other RCL service point leads to create, deliver, and maintain student employee orientation and training programs via in person or online methods. Maintain consistent communication with student employees regarding schedules, desk shifts, updates, announcements, etc.

  • Staffs multiple RCL Q&i service points, including chat services, to assist patrons with accessing library spaces, resources, and services, circulate items, collect fines and fees, troubleshoot technology issues, monitor library spaces, engage in general problem solving, and provide information about RCL and University of Rochester services, resources, and events. Opening/closing libraries as scheduled. Occasional evenings or weekends as scheduled.

  • Supervises two Library Assistants (1.5 FTE), monitoring staff workflows, creating schedules, assessing employee work performance, engaging in team mentoring and performance improvement activities, training and onboarding new staff, and setting goals for employees in alignment with the RCL and UR strategic aims. Coordinates building updates and repair requests with Carlson Operations Specialist and various stakeholders to provide uninterrupted Q&i services as needed.

  • Works with the Q&i Team Supervisor and other RCL Service point leads to coordinate the development, documentation, and communication of Q&i staff schedules, policies, procedures, and workflows. Oversees Q&i service operations, such as hold shelf maintenance and record maintenance for patron and item records in the online circulation system. Oversees patron billing management, including following up with patrons regarding overdue items, outstanding bills, and other circulation issues.

  • Creates yearly budget predictions for student employee budget request, including calculating needed funds based on hours, accounting various differentials and work study regulations, and different rates of pay. Provides ongoing budget management for student employee budget, ensuring that actual costs are as close to predicted budget as possible.

  • Participates in departmental projects focused on exploring patron needs, improving spaces or services, or improving internal staff processes. Serves on RCL interdepartmental project teams and committees in support of RCL’s strategic goals.

Other duties as assigned.

QUALIFICATIONS:

  • 2 years post-high school education required.

  • Bachelor’s degree or equivalent preferred.

  • 3+ years customer service experience, or equivalent combination of education and experience required.

  • 1+ year of supervisory or management experience preferred.

  • Experience with using Integrated Library Systems preferred.

  • Problem solving skills required.

  • Basic computer literacy including standard office software required.

  • Knowledge of general library operations and best practices preferred.

  • Knowledge or experience with service point scheduling preferred.

  • Knowledge of budgeting and financial best practices preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $22.59 - $31.63 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Full-Time
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