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University of Rochester Manager - Aged Accounts Receivable - 218393 in Rochester, New York

Manager - Aged Accounts Receivable

Job ID



Strong Memorial Hospital

Full/Part Time


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Full Time 40 hours Grade 055 Patient Financial Services PAS


Position Summary:

Under the general direction of the Director, PFS, and with significant latitude for independent judgment, the Manager, Aged Accounts Receivable Is responsible for managing the aged Inpatient and Outpatient Accounts Receivable for Strong Memorial Hospital. This position is responsible for implementing systems and procedures to ensure accurate and timely reimbursement of aged accounts. Determines root cause(s) for delays in payment and works with hospital departments and PFS leadership to implement corrective actions. Monitors day-to-day operations, including task assignments, goal setting, training, staff meetings, staff productivity and compliance issues. Plans and implements processes and procedures to achieve cash collection targets, and reducing accounts receivable (air) aging while maintaining budgeted staffing levels. Manages special projects, as needed.

The Manager is the primary contact for the Extended Business Office (EBO) partner. Establishes and monitors cash and accounts receivable goals for the outsourcing vendor. Provides direct guidance and support for operations of the EBO and works directly with EBO leadership to achieve stated goals In cash collections and reduction of the a/r. Develops and implements policies and procedures and assures compliance by the EBO.


  • Designs, develops and manages the Aged Receivables team for SMH PFS to assure that all aged claims are billed and moving through the revenue cycle on a timely basis Acts as the primary resource and liaison for the Inpatient and Outpatient PFS A/R Associate Directors in all issues related to aged receivables. Tracks claims activity and overall a/r performance In accordance with contracts.

  • Assure compliance with current processes to maintain consistency within the a/r from current to aged a/r.

  • Acts as the primary contact to the EBO to assure compliance with all UR policies and procedures. Assumes responsibility for the timely completion of duties and projects related to the outsourced legacy accounts receivable, Including the routine analysis and reporting, coordination of Interdepartmental issues such as authorizations, medical record requests, operational assessments, support of billing operations, monitoring and reporting.

  • Acts as the primary liaison with the ISO PM for the Outsourcing project; assuring continued connectivity, training, assistance with system sign-ons, etc. Routinely directs the PFS Analyst In reporting to support both the Aged a/r team and the Outsourced vendor a/r.

  • Reviews aged claim information to determine root cause of delay In payments and addresses Issues to prevent future erosion of aging in the a/r.

  • Performs all Human Resources-related duties as needed: hiring, performance evaluations, job functions and descriptions; address performance issues as needed.

  • Reviews and approves vendor invoices as received.


Bachelor's degree and 5 years relevant experience including at least 2 years at a managerial level; or equivalent combination of education and experience. Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is desirable.

Preferred Qualifications

  • Excellent organizational and problem solving skills

  • Excellent communication skills

  • Excellent customer service skills

  • Ability to work in a team setting with all levels of management and

How To Apply

All applicants must apply online.

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