University of Rochester Manager, Payment Posting in Rochester, New York


Full Time 40 hours Grade 054 Patient Accounts


Position Summary:

With latitude for initiative and independent judgment the Manager, Payment Posting & Data Control is responsible for assisting the Associate Director (AD) with direct supervision, guidance and coordination of day to day activities of the Strong Memorial (SMH) and Highland Hospital (HH) Payment Posting/Data Control team and Single Billing Office (SBO) Payment Posting team in the Patient Financial Services (PFS) Department. Serve as liaison to the SMH, HH and MFG Finance departments, General Accounting, University Treasury, Human Resources, Medical Faculty Business Group and other hospital and University departments. Coordinate and monitor the administrative and operational activities of assigned staff. Provide direction and support for planning, developing procedures, and fiscal activities. Recommend goals and objectives for this area. In managing all responsibilities, the Manager, Payment Posting & Data Control seeks to continually improve the quality and customer responsiveness in every aspect of his/her responsibilities and will represent the department and hospital in a professional manner, protecting confidentiality of patient and employee information at all times.


Manage payment posting activity to identify problem areas and to control Hospital receivables

  • Balance and evaluate Holding, Clearing and Offset Accounts; make recommendations for appropriate
  • follow up on these accounts
  • Establish procedures for the timely balancing and posting of manual and electronic remittances
  • Review posted payments/adjustments for accuracy, make corrections and review with staff
  • Educate staff on proper payment posting procedures and identify areas of improvement
  • Establish and implement controls to evaluate the quality and quantity of work to ensure expected
  • productivity and appropriate activity is being performed by staff
  • Coordinate and monitor perfonnance of other departments within the Hospital and University that affect payment posting and Cash Reconciliation; communicate problems and suggest resolution to their managers Seek to continue improvement to payment posting and data control operations

Direct and coordinate activities of staff

  • Monitor personnel action in order to assure consistency with the area and conformity to University policies Recruit, hire, train and evaluate employees under own supervision
  • Document and address disciplinary issues with employees
  • Ensure that federal and state regulations for time reporting are adhered to
  • Meet with direct reports one-one-one on a scheduled basis and as needed for special circumstances
  • Act as liaison between Operations Supervisor and subordinate for issues that may arise
  • Review Employee Survey results; coordinate Employee Survey action planning
  • Work to ensure that the physical environment is safe, clean and receptive to being an efficient work area

Establish and maintain effective communication to facilitate a smooth work flow and resolve problematic situations with:

  • The PFS Management team to ensure that Department goals and objectives are met
  • Provider representatives from insurance companies to identify ways to correct and/or automate the payment process to secure payments faster
  • Medical Faculty Payment Posting to solve problems, transfer payments and develop new procedures
  • General Accounting to improve deposit processes and resolve outstanding Cash Reconciliation items
  • University Treasury to ensure compliance for deposits, credit card and banking related matters
  • SMH and HH Finance departments to resolve general ledger and payment posting reconciliation questions
  • MFG Finance to discuss SBO payment posting, deposits and general ledger activities
  • Outside vendors and Information Systems to identify ways to correct and automate remittance and payment processing or related activities
  • SMH Management and Auditors to ensure early problem identification and effective problem resolution
  • Serve on various committees and project teams to represent payment posting and data control
  • Payment Posting/PFS Managers at the other local hospitals

Maintain responsibility for the efficient operation of the payment posting and data control functions for SMH, HH and S8O

  • Develop related operating policies and procedures
  • Maintain technical knowledge of third party payers (including Federal, State and local regulations that apply to payment posting)
  • Work closely with General Accounting and University Treasury to ensure regulatory requirements are met
  • Write, recommend, review and approve new payment posting procedures and make changes to existing procedures/policies
  • Implement and teach educational programs for staff; keep training and procedural documentation current
  • Make recommendations and assist in the implementation of system changes
  • Prepare routine operational reports and special reports. With Manager and Director, develop goals and objectives for the area. Assist other managers and supervisors in the overall supervision and operation of the department

Other duties as assigned:

  • Attend education meetings and seminars and communicate information presented
  • Interpret, implement and communicate University and office policies, regulations and procedures
  • Encourage positive communication and cooperation


  • Bachelor's degree in Accounting or related field
  • Five years relevant experience in Accounting/Finance including at least two of management and staff
  • Excellent communication skills (oral and written)
  • Detail oriented with excellent organizational and problem solving skills
  • Encourages positive communication and cooperation
  • Ability to work in a team setting with all levels of management and staff
  • Ability to work independently
  • Experience in Microsoft programs including Excel, Access and Outlook
  • Epic and Flowcast experience preferred
  • Workday experience preferred

The University of Rochester isan Equal Opportunity Employer.

Job Title: Manager, Payment Posting

Location: Strong Memorial Hospital

Job ID: 211350

Regular/Temporary: Regular

Full/Part Time: Full-Time