Mgr, Rev Cycle Mgmt, Hospital - Remote/Hybrid Opportunity

Rochester, NY



Rochester Tech Park (RTP), Gates, NY - Remote options available after in-person training. Occasional onsite meetings / work at RTP are required. Remote location must be within 2 hours of RTP and within New York State.

Job Summary:

Under the general direction of the Assistant Director, PFS, and with significant latitude for independent judgment, the Manager, Revenue Cycle Management is responsible for managing the aged Inpatient and Outpatient Accounts Receivable for Strong Memorial Hospital. This position is responsible for implementing systems and procedures to ensure accurate and timely reimbursement of aged accounts. Determines root cause(s) for delays in payment and works with hospital departments and PFS leadership to implement corrective actions. Monitors day-to-day operations, including task assignments, goal setting, training, staff meetings, staff productivity and compliance issues. Plans and implements processes and procedures to achieve cash collection targets and reducing accounts receivable (a/r) aging while maintaining budgeted staffing levels. Manages special projects, as needed.

Key Functions and Expected Performances:

Under general direction of the Assistant Director, PFS Rev Cycle Management, and with significant latitude for independent judgment:

25% Designs, develops and manages the Aged Receivables team for SMH PFS. Assures that all aged claims are billed and moving through the revenue cycle on a timely basis.

20% Acts as the primary resource and liaison for the Inpatient and Outpatient PFS A/R Assistant Directors (ADs) in all issues related to aged receivables. Identifies and addresses common issues and policies and procedures with ADs.

20% Assumes responsibility for the timely completion of duties and projects related to the aged accounts, including the routine analysis and reporting, coordination of interdepartmental issues such as authorizations, medical record requests, operational assessments, support of billing operations, monitoring and reporting. Assures compliance with all UR policies and procedures.

20% Tracks claims activity and overall A/R performance in accordance with contracts. Reviews aged claim information to determine root cause of delay in payments and addresses issues to prevent future erosion of aging in the a/r.

10% Assure compliance with current processes to maintain consistency within the A/R from current to aged A/R.

5% Performs all Human Resources-related duties as needed: hiring, performance evaluations, job functions and descriptions; address performance issues as needed.

Background Expectations:



  1. Bachelor’s Degree with five years relevant experience including at least two at a managerial level, preferably in a hospital accounts receivable environment, or equivalent combination of education and/or experience

  2. Excellent organizational and problem-solving skills

  3. Excellent communication skills

  4. Excellent customer service skills

  5. Ability to work in a team setting with all levels of management and staff

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $70,197 - $105,295 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time