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University of Rochester Musculoskeletal Institute Dir. of Quality, Safety and Patient Exp - 228428 in Rochester, New York

Musculoskeletal Institute Dir. of Quality, Safety and Patient Exp Job ID 228428

Location Medical Faculty Group Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 056 Ortho Clinic Front Office

Schedule

7 AM - 7 PM

Responsibilities

GENERAL PURPOSE:

The MSKI Director of Quality, Safety and Patient Experience, in coordination with MSKI leadership, will proactively develop, lead, and drive the execution of Quality, Regulatory and Clinical Safety strategies with a focus on collaboration and innovation while balancing the institute’s needs with regulatory compliance. This director will maintain overall responsibility for leading quality initiatives, including the setting of quality goals, and managing and Improving all aspects of patient safety, quality, and patient experience across the service line. The Director will support leadership, education and project management using the MSKl's Quality and Performance Improvement Plans, to improve quality, support operational clinical initiatives, promote innovation and to identify/develop best practices for clinical excellence, service excellence and patient safety.

RESPONSIBILITIES:

Quality: 30%

  • Collaborates with the institute senior leadership team on strategic initiatives, and performance improvement goals

  • Ensures MSKI objectives are aligned across the service line and the institute is achieving quality objectives

  • Utilizes, integrates, and Interprets data (e.g. PROMIS, NSQIP, Vizient, etc.) to assist the MSKI in its improvement efforts, promotes optimal patient outcomes, optimizes reputation, Increase quality of care and reduces reputational risk while reducing disparities In care

  • Continuously evaluates work process and design; understands the role in ensuring quality/performance improvement, productivity, and service delivery to meet Institute stakeholder needs

  • Participates in, and coordinates quality reviews to both drive safety and outcomes and for regulatory compliance.

  • Provides education to providers, staff and trainees in quality science and process improvement techniques, and encourages stakeholder engagement

  • Participates in and facilitates the MSKl's Quality Coordinating Council, MSKI Perioperative Quality Council, Orthopaedics Quality Committee, and any associated divisional quality meetings, programs and initiatives.

Patient Safety: 25%

  • Actively contributes to and works toward institute-wide improvement in meeting strategic measures, patient safety, and service excellence goals

  • Deploys established methodology (e.g. RCA, FMEA, lean, gap analysis) to analyze and improve safety and optimize clinical workflows aligning operational efficiency and quality.

  • Work collaboratively with Patient Family services on grievances that are received from an Orthopaedic patient that received care while either in the clinic and/or under care in the OR.

Patient Experience: 20%

  • Responsible for driving meaningful change in patience experience with leadership to identify, prioritize and implement improvement initiatives, providing oversight and leadership to the Patient Experience program, and associated efforts to improve patient experience, respond to patient complaints and address grievances

  • Analyze internal and external customer satisfaction metrics and other performance analytics to track and monitor performance trends, identify opportunities for improvement, and develop and implement recommended action plans

  • Provide oversight to third party payer inquiries regarding patient concerns

  • In coordination with the URMC Patient Experience Office, develops and facilitates the MSKI Patient and Family Advisory Council

Compliance: 20%

  • Responsible for driving meaningful change in patience experience with leadership to identify, prioritize and implement improvement initiatives, providing oversight and leadership to the Patient

  • Experience program, and associated efforts to improve patient experience, respond to patient complaints and address grievances

  • Analyze internal and external customer satisfaction metrics and other performance analytics to track and monitor performance trends, identify opportunities for improvement, and develop and implement recommended action plans

  • Provide oversight to third party payer Inquiries regarding patient concerns

  • In coordination with the URMC Patient Experience Office, develops and facilitates the MSKI Patient and Family Advisory Council

    Other duties as assigned 5%

    QUALIFICATIONS:

  • Master's degree in health-related field required

  • 5 years of relevant experience, including management experience required

  • Experience in an educational institution preferred

  • Experience with Joint Commission, CMS and NYSDOH continuous survey readiness preferred

  • Experience with quality initiatives in clinical settings preferred

  • Or equivalent combination of education and experience required

  • Ability to work independently with minimal oversight, strong communication skills, flexibility required

  • LEAN preferred

    How To Apply

All applicants must apply online.

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