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University of Rochester Networking and Communications Tech III - 228144 in Rochester, New York

Networking and Communications Tech III Job ID 228144

Location Central Administration Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 079 University IT / CTS

Schedule

8 AM-5 PM

Responsibilities

GENERAL PURPOSE:Provides advanced technical services that ensures stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise. Demonstrates professionalism, technical expertise and the ability to manage customer service expectations. Responsibilities include following established escalation procedures and maintaining appropriate levels of communication to customers and the organization, especially during critical situations.

JOB DUTIES AND RESPONSIBILITIES:

  • Performs voice and network installation work, including advanced level service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment using a wide variety of sophisticated measuring and analytical equipment, tools, instruments, computers, test meters, gauges and blueprints. Installs and documents the University's cable plant and connecting equipment. Maintains working knowledge of wide range of systems and technologies.

  • Troubleshoots service interruptions and participates in maintenance activities, including urgent and emergency technical problems associated with the computer network, for non-URMC, Medical Center and off-site (Wide Area Network) locations. Completes trouble ticket repair descriptions to provide billing evidence. Handles problems using effective negotiating and exemplary customer service skills and escalates to a lead technician or the manager when necessary.

  • Completes billing information and manages inventory stocking tasks. Maintains accurate cable plant documentation. Follows identification standards for cable connections, including CER line card documentation. Follows equipment and vehicle tracking protocols and informs junior team members of same.

  • Works collaboratively on a team and responds proactively to Engineering and Project Manager site-specific instructions. Updates cable plant records and interprets CAD drawings and applies them to the required locations. Manages vendors in switchrooms both at the University and at offsite locations. Uses sound technical judgment in decision making when faced with unique customer situations. Assists with developing training for new team members.

  • Rotates through positions that provide triage, project leadership, warehouse management, critical team support and on-call responsibilities. Completes overtime and after hours system upgrades, emergencies and customer requests as required.

  • Reviews and follows daily delivery schedules for products and recyclables. Completes deliveries and pick-ups as required, following established security practices. Responds to warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages as directed by senior team members.

  • Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities.

  • Other duties as assigned.

QUALIFICATIONS: Associate's degree in related field required. 2 years of relevant experience including previous technical experience required or equivalent combination of education and experience. Safe use of hand tools and test equipment required. Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required. NEC SV9500 Installation and Maintenance preferred. Centigram Administration & Maintenance preferred.

How To Apply

All applicants must apply online.

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