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University of Rochester Operations Analyst, General - 232274 in Rochester, New York

Operations Analyst, General Job ID 232274

Location Strong Memorial Hospital Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Opening

Full Time 40 hours Grade 054 Lab Computer Fac-Clin Labs SMH

Responsibilities

POSITION SUMMARY :

Under the general direction of the CLSS Operations Manager and with latitude for independent judgment and initiative, provides the primary Laboratory Information System (LIS) support for the UR Medicine laboratories and associated operations. In this capacity, the Operations Analyst functions as the systems liaison for those labs, and is charged with the responsibility of maximizing the effectiveness of the LIS and other supporting systems. Provides user education on the proper use and maintenance of systems under end user control. Provides solutions for users’ day-to-day systems needs. Works collaboratively with Department faculty, management, and staff, and with other enterprise Information Technology groups, particularly URMC’s Information Systems Division (ISD), and with strategic partners and vendors. Fosters and promotes all URMC and Department efforts to improve service quality and delivery.

SUPERVISION AND DIRECTION RECEIVED:

Reports to the CLSS Operations Manager with additional general direction and guidance from the CLSS Systems Project Manager.

SUPERVISION AND DIRECTION EXCERCISED:

None.

BUSINESS/TECHNICAL EQUIPMENT USED:

Uses a variety of basic and advanced business/technical programs/applications to perform responsibilities involving systems administration, monitoring and data management and analysis. Includes IT assets supporting major URMC mission-critical systems and their supporting servers and peripherals, personal user hardware, systems and software, and a wide variety of clinical, business, education, and research software and systems. .

SPECIFIC RESPONSIBILITIES:

  • Serves as an advocate for the systems needs of UR Medicine Labs and represents their interests and needs in the effort to improve their operations’ quality and efficiency with effective deployment of information systems solutions. (15%)

  • Builds, configures, supports, and maintains the LIS and supporting systems while maximizing operational efficiency and addressing the systems needs of Lab Directors, Faculty, Management and Staff. (15%)

  • Manages the operational interconnectivity between the LIS and other supporting systems in collaboration with partnered system support staff, especially enterprise systems managed by the Information Systems Division (ISD). (15%)

  • Continually assesses processes and procedures and makes suggestions on ways to improve quality, reduce costs, and gain efficiencies. (15%)

  • Responsible for the interoperability of all platforms and devices with the LIS. This includes stand-alone instrumentation, middleware and imaging and data management systems. (10%)

  • Documents all new processes and procedures within the scope of responsibility and keeps all documentation current and accessible. (10%)

  • Acts as project lead for IT components of Department IT projects including instrument platform acquisition and implementation and process improvement and quality initiatives and may manage specific projects central to the Operations Analyst role and responsibilities. (10%)

  • Acts as project lead for the components of CLSS, ISD, or other partnered IT group projects. (10%)

  • Performs other responsibilities and projects as assigned.

    FUNCTIONAL REQUIREMENTS:

  • Models leadership skills of professionalism, positive attitude, team building, effective and thoughtful judgment, and respect.

  • Demonstrates effective and professional written and oral communication skills.

  • Demonstrates knowledge and understanding of health care operations.

  • Understands the functions and roles of the division’s clinical, research, and education missions.

  • Understands and has experience with laboratory operations and workflows.

  • Understands and has experience with LIS system design, function, and use.

  • Understands and has facility with information system design, including LIS, Clinical, Admitting and Financial enterprise applications.

  • Rotates off-hour call duties with other CLSS staff.

    GENERAL REQUIREMENTS:

  • Adheres to all departmental and organizational policies and procedures.

  • Demonstrates all aspects of ICARE values.

    QUALIFICATIONS :

    Bachelor's Degree in a life science, Computer Sciences, Systems Analysis, Industrial Engineering, Business Administration or other quantitative field and 3 years of related experience; or an equivalent combination of education and experience, preferably Certified Medical Technologist. Experience working in an IT support role required with some experience and understanding of laboratory operations, standards, and regulations is preferred. Medical Technology training is a plus.

    How To Apply

All applicants must apply online.

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