University of Rochester Operations Supervisor in Rochester, New York


Full Time 40 hours Grade 051 Financial Counseling&Outpt; Reg


Position Summary:

Responsible for assisting the department manager with daily operations of the department. Ensures customer satisfaction while meeting hospital standards. Must have good communication, good writing skills, listening to problems, ability to solve problems, maintain process control, training and development, planning work, sustain department standards and quality. Responsible for managing human resources in department to assure that a qualified work force is available and trained to fully meet customer needs and department goals.


Personnel Management

  • Develops, maintains and teaches training program for new employees
  • Assesses staff's ongoing training needs, develops and implements training programs to address needs
  • Performs personnel administration including recruitment, hiring, firing, performance evaluation, performance improvement plans
  • Provides supervision, leadership, coaching and counseling
  • Serves as a role model and facilitator to staff

Operations Management

  • Ensures efficient and quality functions through high cost reporting, hold bills and case reviews
  • Maintains departmental Standards through quality assurance monitoring
  • Identifies problems or areas for system improvements, develops and implements resolution
  • Monitors customer satisfaction and acts on customer feedback to improve the quality of service
  • Analyzes volume and productivity and works in the staffing pattern as required to meet department standards

Interdisciplinary Processes

  • Collaborates with SMH departments to integrate operations with other components of URMC such as Financial Case Management, Utilization Management, Social Work, Patient Accounts, Medical Records, Finance, and Legal.
  • Serves as a liaison to patients, physicians, nursing, social workers, other URMC staff, insurance companies; serves on committees/teams as designated


  • Collaborates with Manager to identify strategic goals and objectives
  • Develops and implements annual plan to accomplish goals

Policies and Compliance

  • Responsible for reviewing, validating, and maintaining accurate departmental procedures
  • Interprets hospital and administrative policies
  • Interprets third-party payer requirements and related regulations to ensure requirements are met through insurance bulletins and compliance reviews
  • Ensures Joint Commission Compliance


College graduation or an equivalent combination of experience and training. I year of relevant administrative experience.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Operations Supervisor

Location: Strong Memorial Hospital

Job ID: 209275

Regular/Temporary: Regular

Full/Part Time: Full-Time