Organ Proc Family Svcs Spec I - TAR

Rochester, NY


The Family Services Coordinator (FSC) actively supports the mission of Finger Lakes Donor Recovery Network. The FSC responds to potential organ donor referrals at area hospitals, assesses potential donor family dynamics and needs and provides specialized support intervention services for bereaved families of potential organ and tissue donors. The FSC counsels families to help them understand brain death and the process of organ and tissue donation thereby facilitating the authorization process and providing on-going support.


  • Responds to organ donor referrals by traveling to donor hospitals to assess needs of potential organ donor familes.

  • Communicates with physicians and other health care team members to obtain information about the patient’s hospital course and family’s understanding of the patient’s condition

  • Works with health care team members to increase authorization rates of organ and tissue donation by offering therapeutic interactions and interventions to the families of potential organ and tissue donors

  • Develops thorough working knowledge of the internal structures within hospitals and uses this knowledge to improve the organ and tissue donation process

  • Serves as an expert and spokesperson on family support and offering the opportunity of organ and tissue donation to potential donor families with the goal being authorization for donation

  • Works with on-call and patient care team to establish appropriate communications relating to end-of-life care and decisions (huddle process)

  • Works with on-call and patient care team to determine when is the best time to approach each individual family and offer the opportunity of organ and tissue donation

  • Completes all documentation relating to obtaining authorization for donation as required accurately and in a timely manner

  • Displays a caring and courteous attitude at all times, represents FLDRN in a positive manner; demonstrates regard for the dignity and respect of all patients, donor families and other agencies

Other duties as assigned


  • Bachelor's degree required

  • 1 year of relevant professional experience required

  • or equivalent combination of education and experience required

  • Experience in a trauma/critical care setting preferred.

  • Knowledge in grief and bereavement experience in a trauma/critical care setting preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $29.05 - $40.67 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: TAR