Organizational Dev Spec II - Technical Trainer

Rochester, NY

Responsibilities

General Purpose:

The OD Specialist is a member of a cross-functional team where teamwork, collaboration, and continuous learning are the norm.

Coordinates class schedules, manages learning management system, and delivers classroom instruction for in-person and virtual technical training under the Learning & Development scope, including Workday platform. Participates in projects and other enterprise-wide training initiatives as requested.

Responsibilites:

  • Coordinates program training schedule, training room reservations, instructor assignments, and Zoom meeting invitations for technical training classes under Learning & Development scope.

  • Maintains class registration process including session management in the learning management system, communications with participants, attendance tracking, roster, data reporting, and evaluation management.

  • Serves as a trainer for the Learning & Development technical training team. Performs training and facilitation duties and manages classroom responsibilities related to in-person and virtual instruction. Maintains knowledge of system workflows in keeping with current system upgrades

  • Provides exceptional customer service in responding to phone calls/emails from registrants and assists with answering program-related questions

  • Reviews, troubleshoots, and resolves training-specific requests and incidents. Collaborates with stakeholders to share participant feedback and communicate system issues.

  • Other duties as assigned

Qualifications:

  • Associates Degree in related discipline such as HR or Education required

  • Bachelor’s Degree preferred

  • 2 years of relevant experience in workplace learning required

  • Or equivalent combination of education and experience required

  • HR systems technical training experience preferred

  • Program coordination experience preferred

  • Experience using Workday platform preferred

  • Strong attention to detail, ability to develop critical thinking skills, and creative solutions to complex problems required

  • Strong verbal and written communication, teamwork, relationship building, and follow-up skills required

  • Demonstrates or ability to develop exceptional presentation and public speaking skills required

  • Strong questioning, listening, analytical, interpersonal, and organizational skills required

  • Skilled in using MS Office applications, Zoom, and Learning Management Systems preferred

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $62,525 - $93,766 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Part-Time
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