Outpatient Access Rep II - CPEP

Rochester, NY


The OAS in CPEP (Comprehensive Psychiatric Emergency Program) provides clerical, receptionist and customer relations services while maintaining confidentiality. Monitors and assures that all functions are completed in an accurate, efficient, and customer friendly manner. Manage the flow of patient information. Is proficient at use of eRecord systems and is a resource to new staff. Responsible for monitoring own performance on assigned tasks. Self-directed: must make complex decisions independently and assist staff in complex decision making. May coordinate the duties of less experienced support staff. May train peers and/or less experienced support staff.



  1. Maintains telephone coverage.

  2. Demonstrates effective, courteous telephone manners.

  3. Utilizes service recovery concepts

  4. Relays messages promptly by assessing the urgency of the situation and accurately routes to appropriate the person

  5. Demonstrates accurate use of telephone system (i.e., transfer calls, use of intercom).

  6. Communicates and works well with other departments.

  7. Serves as front-line problem solver

  8. Greets visitors, families, patients and health providers in a courteous manner as they interact with the unit, giving appropriate direction and guidance.

  9. Treats visitors,families, patient and health providers with dignity and respect.

  10. Utilizes eRecord to verify patient status with approved requestors


  1. Enter data in a timely and accurate manner.

  2. Facilitates patient transfer and discharge transportation when needed

  3. Taxi

  4. Ambulance

  5. Bus passes


  1. Completes initial PSYCKES check, prints clinical summary, or initiates the consent process

  2. Disassembles patient record upon discharge or admit to inpatient unit.

  3. Faxes pertinent information according to nurse’s or provider’s direction.

  4. Copies and faxes essential information to aftercare providers.

  5. Ensure all chart information is completed before processing.


  1. Provides training to other clerical staff on all aspects of department- specific work, including orientation to registration and customer service.

  2. Acts as information resource for all departmental staff in regards to reception activities.

  3. Attends educational programs for department at direction of supervisor.


  1. Call in facility and environmental services work orders. Facilitate the orders for the stocking of the kitchen and rarely special dietary requests for patients.


  • High School diploma required

  • 1-year related work experience in an administrative office or customer service field; or an equivalent combination of education and experience required

  • Medical terminology experience preferred

  • Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $17.47 - $23.58 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Strong Memorial Hospital
Full/Part Time: Part-Time