University of Rochester

University of Rochester logo

Job Information

University of Rochester Outpatient Access Specialist - 217166 in Rochester, New York

Outpatient Access Specialist

Job ID



Strong Memorial Hospital

Full/Part Time


Favorite Job




Full Time 40 hours Grade 007 Outpatient Department III


Position Summary:

Strong Internal Medicine (SIM) is a large, busy, academic primary care practice located at Strong Memorial Hospital. SIM cares for over 10,000 patients and completes over 30,000 office visits per year. SIM is a leader in innovation to improve the quality and cost-effectiveness of health care, implementing initiatives such as Patient-Centered Medical Home, the New York State DSRIP Program, integrated behavioral health, care management, and population health.

The Outpatient Access Specialist (OAS), as the face of the practice, provides a warm welcome to patients, families, and other customers in person and over the phone. Always demonstrating UR Medicine’s ICARE values, the OAS is responsible for reception, check-in, check-out, and telephone call triage. The experienced OAS will also help train new employees.


Performs check-in procedures

  • Welcomes all customers with enthusiasm and compassion

  • Arrives patients in the electronic medical record (EMR), print labels, and notify clinical staff of arrival

  • Confirms and updates patient demographics and insurance information

  • Processes PCP change forms when necessary

  • Obtains patients’ signatures for required forms

  • Provides patients with education to complete required forms and screenings

Performs other reception procedures

  • Processes walk-ins according to protocol, including situations where patients request to be seen by a provider, need a PPD read, need medication refills, etc.

  • Processes paperwork being dropped off by obtaining a complete release of information and all required information for the paperwork to be completed

Performs check-out procedures following patient clinic appointments

  • Checks out patients in the EMR

  • Collects new patient paperwork from patients and assign the new provider(s) in the EMR

  • Ensures that patients receive designated post-visit services, including lab work, immunizations, etc.

  • Schedules designated follow-up visits

  • Prints after-visit summary (AVS)

  • Arranges patient transportation home as necessary

  • Puts together new patient packet

Performs phone room procedures

  • Answers and process calls from other providers and the Access Center

  • Documents and route calls to the appropriate team

  • Warm transfers urgent clinical calls to the triage nurse

  • Schedules appointments from the new patient scheduling pool, bump list, wait list, and recall list


High School diploma and 2 years related work experience; or an equivalent combination of education and experience. Medical terminology experience preferred. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled