University of Rochester Outpatient Access Specialist - 217166 in Rochester, New York
Outpatient Access Specialist
Strong Memorial Hospital
Full Time 40 hours Grade 007 Outpatient Department III
Strong Internal Medicine (SIM) is a large, busy, academic primary care practice located at Strong Memorial Hospital. SIM cares for over 10,000 patients and completes over 30,000 office visits per year. SIM is a leader in innovation to improve the quality and cost-effectiveness of health care, implementing initiatives such as Patient-Centered Medical Home, the New York State DSRIP Program, integrated behavioral health, care management, and population health.
The Outpatient Access Specialist (OAS), as the face of the practice, provides a warm welcome to patients, families, and other customers in person and over the phone. Always demonstrating UR Medicine’s ICARE values, the OAS is responsible for reception, check-in, check-out, and telephone call triage. The experienced OAS will also help train new employees.
Performs check-in procedures
Welcomes all customers with enthusiasm and compassion
Arrives patients in the electronic medical record (EMR), print labels, and notify clinical staff of arrival
Confirms and updates patient demographics and insurance information
Processes PCP change forms when necessary
Obtains patients’ signatures for required forms
Provides patients with education to complete required forms and screenings
Performs other reception procedures
Processes walk-ins according to protocol, including situations where patients request to be seen by a provider, need a PPD read, need medication refills, etc.
Processes paperwork being dropped off by obtaining a complete release of information and all required information for the paperwork to be completed
Performs check-out procedures following patient clinic appointments
Checks out patients in the EMR
Collects new patient paperwork from patients and assign the new provider(s) in the EMR
Ensures that patients receive designated post-visit services, including lab work, immunizations, etc.
Schedules designated follow-up visits
Prints after-visit summary (AVS)
Arranges patient transportation home as necessary
Puts together new patient packet
Performs phone room procedures
Answers and process calls from other providers and the Access Center
Documents and route calls to the appropriate team
Warm transfers urgent clinical calls to the triage nurse
Schedules appointments from the new patient scheduling pool, bump list, wait list, and recall list
High School diploma and 2 years related work experience; or an equivalent combination of education and experience. Medical terminology experience preferred. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates the ICARE values to patient, families and staff. Ability to act as a resource to less experienced staff.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled